Modernizing Field Patrols
San Diego, California
Number of Customers:
1.5 million +
To increase inspection efficiency with data-rich maps.
Graphical, data-rich environment
Simple, cost-effective solution
More accurate data
San Diego Gas & Electric (SDG&E) serves approximately 1.5 million electric and 900,000 gas customers in Southern California’s San Diego and Orange County communities. As with all utility companies today, SDG&E is held to strict governing standards related to the inspection and maintenance of its vast, sprawling infrastructure. To maintain the power grid fueling Southern California’s thriving economy, SDG&E relies on thousands of field crew members that traverse its service territory to patrol the terrain, conduct inspections, perform routine maintenance and repairs, respond to outages when they occur, and assess the potential risks of wildfires, which have plagued the area in recent years due to Southern California’s ongoing drought conditions.
Until recently, the utility company had relied on its legacy back-end systems and applications to guide its field operations, including annual infrastructure patrols, technologies put in place years ago and updated over time to keep pace with the area’s growing population. However, when the software provider of SDG&E’s primary field management solution announced its plans to retire the application and forego an upgrade to Microsoft’s Windows 10 operating system, SDG&E’s management made the decision to invest in new infrastructure tools and technologies to power the future of its field operations.