As a feature-rich utility field service software solution, EpochField digitally transforms, automates, and streamlines field operations by integrating technological assets, processes, and data across the environment, from mobile devices deployed in the field to third-party, back-office systems and cloud applications. EpochField offers these and other powerful features:
Yes. The EpochField platform offers the scalability, flexibility, and configurability needed to meet your utility company’s needs now and in the future.
To achieve the integration across each unique environment, EpochField leverages the RESTful API, which allows the platform to directly communicate with all your utility company’s application stack and databases – including fundamental business process applications, such as Oracle and SAP. The use of Python scripts allows both process execution and automation in configurations that are unique to each company’s needs as well.
Plus, EpochField is backed by our implementation, training, and support services teams, industry experts who bring decades of experience to helping design, implement, and fine tune the ideal solution for your operational requirements.
The EpochField platform and companion Work Scheduler work together to enable intelligent automation of operational workflows. Through these foundational technologies, your administrators can deploy field crews and resources to wherever they need to be quickly and easily, through a highly visual, intuitive user interface.
EpochField’s digitization features present field asset data in a single, holistic dashboard, which provides ongoing situational awareness and enables full automation of both scheduling and dispatching processes with drag-and-drop simplicity. Plus, built-in route optimization tools allow field crews to get information in real time on the quickest route to their destinations, no matter how remote.
Yes. EpochField serves as a point of integration across the environment, enabling seamless networking, communications, and real-time data transfers across all mobile and desktop devices, servers, and cloud resources connected to the platform, including back-office GIS and business applications like SAP and Oracle.
Please contact support at support@epochsg.com or call us at 720-458-3006, option 3.
Android, Windows, and iOS mobile platforms are all supported.
Built on our core geospatial foundation, the EpochField Mobile field service application provides field workers with the asset and network data they need to make their daily work easier. Features include:
Yes. EpochField’s ability to operate while disconnected from a network allows field crews to assess storm damages or other adverse events faster so customers experience as little downtime as possible. Once a work order is complete, EpochField automatically syncs data back to the office when the device reconnects.
EpochField Work Scheduler is a web field service application that serves as the system of record for managing all varieties of utility field work and instructions to field crews. System administrators and field work managers configure Work Scheduler for users, roles, and group access, making it easy for crews to:
With its easy-to-use interface, EpochField Workflow Builder allows users to automate, integrate, and orchestrate field service processes, including:
The EpochField Administrator field service application provides a suite of automated tools to perform necessary administrative tasks, such as:
EpochSync is a powerful, flexible, high-performance solution for synchronizing data between Smallworld Version Managed Data Stores and Esri ArcGIS Enterprise Geodatabases. Featuring a .NET based user interface and Smallworld Magik components, EpochSync allows users to quickly develop mappings and connection information for their service areas. Key features include:
Users can find what version they are on in the interface of the web side, and the “About” section of the mobile site. Current customers will receive notifications from Epoch upon every new release. If you are unsure about your version or which version is the latest, please reach out to your account manager and they will be happy to help you.
Yes. Epoch Solution Group solutions are purpose-built for the electric, gas, water, and telecom utility industries to transform field service operations with mobile map-first technology solutions. Epoch Solutions Group’s flagship product, the EpochField field operations management platform, powers business processes both online and offline and is highly configurable, flexible, and scalable to meet the unique needs of utility customers. EpochField is backed by teams of development, service, and support experts, who work with utility companies at every stage of the solution deployment, from the design and implementation phases through training and the operation of the platform over time.
Epoch Solutions Group often exhibits at events in the utility and GIS industries. You can view our upcoming events here.
Geographic information system (GIS), or geospatial, mapping is the process of inputting data layers into GIS software to produce a map. Geospatial mapping software creates, manages, analyzes, and maps all types of data, including the location of mapped sites and assets with descriptive data about them. Ultimately, GIS maps present users with information in a visual format that raw data can’t communicate on its own.
Field service management software is a specialized category of software that helps private companies, utilities, municipalities, and other entities with field operations manage the work orders, jobs, service requests, maintenance processes, staffing requirements, and paperwork involved in their day-to-day field operations.
Geospatial mapping software provides geographic location data, along with data on the attributes of a field asset, including production, service, maintenance, and repair information, the asset’s material composition, expected lifespan, and other types of data the utility company may wish to track to maintain consistent energy delivery and the integrity of field assets over time.
Utility field service software helps utility companies manage their service areas by processing all operational data within one holistic platform, with the features and functionality needed to manage workflows, assign jobs, and maintain data visibility of field crews and assets from all devices, servers, and cloud resources connected to the platform.
The benefits of digital field asset management include accelerated and automated workflows, ease of data access and sharing, real-time situational awareness across users of the tool, ease of data analysis, and quicker response times when data points to operational deficiencies or asset failures.
Partnering with the right firm is key to implementing utility field service software. At Epoch Solutions Group, we offer the full-featured, infrastructure-wide digitization, work scheduling, and dispatching solution utilities need to meet the challenges they face daily. We also maintain a full staff of engineers, project managers, and other industry experts who work with a utility’s internal teams from the initial design phases through the lifespan of the EpochField implementation to ensure its reliable performance over time.
In digitizing field operation data via an advanced GIS mapping and field operations management solution, utility companies can achieve the real-time data visibility and workforce automation they need to expedite processes and workflows, achieve ongoing situational awareness of their service areas, and ultimately get field crews, equipment, and other resources to the exact sites they need to assess situations and assets, troubleshoot issues, service assets, and maintain reliable energy delivery to their customers.
For utilities today, it is vitally important to partner with technology providers who understand the full complexity of the industry – and that offer the experience, expertise, and highly configurable solutions required to help enable safe, reliable energy delivery wherever it is needed now and in the future.
The partner you choose for your field service software platform should work closely with your internal teams to ensure their solution is configured for the unique infrastructure your utility company maintains, and that it can serve as a point of integration for your environment for years to come.
Support for the full breadth of mobile and desktop devices, servers, and cloud applications that populate your environment is essential as well to ensure real-time communication and data sharing between field crews and employees at all levels and seamless coordination of field operations work throughout the service area.
