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Field Workforce Management for Telecom Using GIS Technology

Improve Operational Efficiency with
Better Field to Office Collaboration

From installing cable, poles, or cell towers, your field technicians and field supervisors or dispatchers have enough to think about in their day-to-day jobs. With GPS-based crew tracking and scheduling, EpochField helps you be proactive with up-to-the-minute information in real-time.

Key Features & Benefits of EpochField for Telecommunications

Schedule, Dispatch, and Plan Routes for Your Field Crew

View scheduled work and work to be scheduled on a map.
View the current location of field crews on a map.
Assign work to users, user roles, and groups of users.
Create work orders from the results of network tracing operations.

Field Data Capture, Network Tracing, Map Markup, and Barcode Scanning

Capture field data with configurable Smart Forms via EpochField Mobile.
Online and offline capability with bi-directional data synchronization when connection is restored.
Automate routine, manual field service operations processes.
Perform offline network traces to answer important questions related to the task at hand.

Improving Telecom Workflows for Better Customer Service

It’s well-documented that higher customer satisfaction directly impacts customer loyalty and retention—and that ultimately boosts customer lifetime value and profitability. In a highly competitive industry like telecommunications, the ability to deliver exceptional customer service can reduce the odds of consumers or businesses switching providers and drive down customer acquisition costs.