At Epoch Solutions Group, your privacy, and the protection and security of your information, are extremely important to us. We want you to know what information we collect, and what we do with that information. If you are just visiting our website, there is no need to provide information about yourself. If, however, you are using any of Field Squared’s mobile applications or platforms, we do need to collect your personal information, but there are some options available to you, which this Policy will detail.
This Privacy Policy (“Policy”) applies to information collected about “You” by the EpochField, mobile application, websites, and related services (“Services”), provided by Epoch Solutions Group (“Company”, “Our” or “We”). In this Policy, “You” or “Users” means the individual using Epoch Solution Group’s Services and Epoch Solutions Group’s customers.
Your use of Epoch Solution Group’s Products and Services is governed by Your acceptance of the terms and conditions of Epoch Solution Group’s Terms of Service and this Privacy Policy. This Policy contains our current policies, which Epoch Solution Group reserves the right to modify at its discretion. Those who do not agree to be subject to this Policy are not authorized and therefore, may not use, any of Epoch Solution Group’s Services under any circumstances.
What We Collect
We collect and use the following information (“Account Data”) to provide the Services to you:
Account Information
For every person You authorize to use the Services, a User account will be created where we collect information, including but not limited to their email address, password, phone number, and base location addresses—which may or may not be the home address of such individual Users. Additionally, an overarching customer account will be created for the company of record with Field Squared, where we collect information that includes, but is not limited to, the company’s address, email(s), phone number(s), and contact details (“Customer Account”).
Workspace Data
All tasks, jobs, and/or work orders entered into the Company’s system is retained for the duration of Your Customer Account, including (a) all historical changes made to all Your jobs, documents, users, assets, and Your data; (b) customer identifying information recorded against jobs or in the Company’s customer management framework; (c) information about fixed and mobile assets out in the field; and (d) any and all data entered in customized forms and the structure of these forms (collectively “Account Data”).
Deleting Your Data
We retain the information you store on Our servers for as long as is required to provide the Services to You and Your organization. While You may have the ability to delete Account Data in Our system, such data is not permanently removed from Our servers until Our own internal house-keeping software deletes such data, which could take up to 90 days from the date You delete the Account Data. Please note that We may be required to retain Your Account Data or Customer Account to comply with legal obligations, resolve disputes or enforce Our agreements.
Location Data
As You drive around out in the field or arrive and depart at job or asset sites, We collect and store location history data. This allows the Company to provide many of the reports and features and provides a level of safety and accountability for Your organization. Nobody other than Your organization and the Company can see Your location data, but every authorized member of Your organization can see each other’s location data at all times.
The Company uses the information that We collect to set up, administer and provide Epoch Solution Group Services. We may also use the information to contact You about Your experience with Our Services and to send You information the Company, new products, offerings, partnerships, promotions, product updates, events, new materials, support details, and to respond to any requests You make. We may provide Your information to organizations or partners that provide services to the Company, including payment processing providers, support solutions, and similar applications. These companies are authorized to use Your personal information in so far as is necessary to provide their services to Epoch Solution Group.
We collect and store documents and other User meta-data in order to provide the Services to You. We also aggregate anonymized User data and statistics. We may provide this same anonymized information to third parties in order to inform and provide better Services. We will never, however, sell any data We collect to advertisers.
Your data will also be available to others as described below:
Your Team
Our Services offer a team collaboration platform for field workers. As such, it is organized into multiple teams within an organization’s Customer Account. All information stored by or in the Services will be shared with all Your team members and will be available to the supervisors and administrators within Your organization. There is no private data within Your team.
Cross Workspace Requests
We allow two companies (each company has one Workspace) to enter into a data-sharing arrangement. Where such an arrangement has been explicitly set up between the two organizations, We will make the data of one organization visible to the other organization using mutually defined rules between the two companies and never otherwise.
Customer Support
To provide customer support, it may be necessary for Our internal staff to view Your data. We will ask the authorized representative for Your organization for permission before doing so. We will never view Your organization’s data without its permission.
Customer Success Stories and Testimonials
We may use and post Your success story/case study and/or testimonial with Your consent. Please contact us at info@epochsg.com if you would like this information removed from the website.
Legal Compliance
We may disclose Your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law or court orders; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of the Services or protect our Users from the same; or (d) to protect the property rights of the Company or to prevent security breaches that would affect other Users of the system.
We may send You information, at Our discretion, regarding Our products and other services. If You do not wish to continue receiving this information, simply click the unsubscribe link in an email from us.
Use of Cookies and Other Tracking Technology
As most websites and organizations do, We leverage various tracking technologies, such as cookies and script, from services such as Google Analytics, HubSpot, and Zendesk, for tracking Your behavior. The aforementioned and similar technologies are used to provide the Company with trend analysis, website administration, webpage statistics and behavior, and demographic information across Our visitor and User base as a whole. Each of the service providers mentioned publishes a separate privacy policy on its website we recommend you read if you have further concerns or questions that are not addressed here. We also may, from time to time, received reports and other details based upon Your use of these technologies on an individual and/or aggregate basis. Information may include but is not limited to Internet protocol (IP) address, browser, Internet service provider (ISP), webpages, operating system, date/time details, and/or clickstream data. Said information is leveraged for marketing, analytics or website functionality in order to improve the Services for you.
We may advertise on Our website or other sites. Any third-party partner may leverage similar technologies to gather information about Your activities on Our website or other websites in order to provide You with tailored advertising. When linking to other websites from Ours, Your information is then subject to the third-party privacy policies, upon which We have no control over how Your information is used, disclosed, or otherwise.
Security
The Company was built from the ground up with security in mind. We use industry standard AES 256-Bit encryption to protect Your data while it’s being transferred from Our servers to mobile applications out in the field and to desktop clients. Any data stored on mobile tablets and phones is also encrypted when stored offline on the device using the strongest encryption available. All logins to the system require an email address and password which must comply with our minimum password requirements. We never authorize the use of sharing accounts or passwords. If You receive such a notification and You did not make any changes to Your account, You must contact Us immediately.
We are headquartered in the United States and, therefore, are subject to all governing state and federal laws of the United States. As such, Your consent to the use and disclosure of the information is in accordance with such laws as outlined in this Policy. Your information is stored in Amazon Web Services data centers located within the United States.
Modifications
We reserve the right to modify this Privacy at Our sole discretion. When We post a revised policy to Our website, the updated Policy will be labeled with the updated, effective date. You are advised to review Our Policy from time to time. Your continued use of Our Services will constitute Your acceptance of such modified Policy.
If We are involved in a reorganization, merger, acquisition or sale of Our assets, Your Account Data may be transferred as part of that deal. We will notify you—for example via email to the subscription administrator’s account provided for Your organization—of any such deal and outline Your choices in that event.
Questions
If you have any questions or comments regarding this Policy, please contact us at support@epochsg.com.
