EpochField 5.1.7 Release for Mobile

We’re excited to introduce EpochField Mobile 5.1.7! This update brings a host of improvements, bug fixes, and new features to enhance your experience. Let’s dive into the highlights of this release.

What's New

  • Click Classic & Korterra Integrations:
    • We have seamlessly integrated both Click Classic and Korterra applications into EpochField Mobile.
    • Various enhancements and refinements related to these integrations.
  • Websuite Security Enhancement:
    • In Websuite, we’ve updated the application to include an API call for retrieving GeneralSettings data after the initial ESRI login.
    • This enhancement improves security by moving API secrets from the front end to the backend, ensuring they are not accessible via the browser explorer.

Bug Fixes

  • Emergency Beacon Functionality:
    • Addressed issues with Emergency Beacon not functioning as intended.
  • Low Memory Warnings:
    • Resolved instances of “Low Memory” warnings being erroneously triggered.
  • Auto-Sync Symbology Errors:
    • Fixed auto-sync functionality that was causing symbology errors for completed work orders.
  • Various WMS Bug Fixes:
    • Addressed specific bugs related to Web Map Service (WMS) functionality.
  • GPS Breadcrumbing:
    • Corrected issues with GPS breadcrumbing accuracy.
  • Universal Search:
    • Universal search feature has been fine-tuned and is now working seamlessly.
  • Queue Processor:
    • Resolved bugs within the queue processor, enhancing overall stability.

Important Updates

  • iOS17 Compatibility:
    • We’ve rigorously tested version 5.1.7 on the iOS17 Beta version, ensuring there are no critical bugs related to iOS17.

Feedback and Support

We value your feedback! If you have any questions, suggestions, or experience any issues, please contact our support team at [email protected]

Thank you for your continued support and trust in EpochField mobile. We believe these enhancements will greatly improve your experience. Stay tuned for more exciting developments in the future!

EpochField 5.1.4 Release for Mobile

We are thrilled to unveil the latest version of our mobile app, EpochField Mobile 5.1.4. Our developers have been dedicated to optimizing the field user experience and have implemented numerous improvements to enhance the app’s performance and efficiency. We take pride in providing our clients with a reliable product, and EpochField Mobile 5.1.4 is no exception. Discover the exciting changes we’ve made by reading below.

The products team at Epoch Solutions Group has been busy working on a few new enhancements and updates to EpochField for iOS, Android, and Windows. EpochField 5.1.4 can be found in the Apple App Store, Google Play, and Microsoft App Store today.

Ease of Use

Previously, the app would switch to Pan mode once a tool was closed; now, users can close the tool menu and still make edits on the map, freeing up screen space. Users can now save Operation Layers visibility settings. Map Markup has been improved to allow users to better see and understand the tool’s interface. With this update, users can download multiple files within each region, as well as delete all downloaded data files without encountering any error messages. EpochField Mobile now notifies users when the offline geodatabase syncs successfully.

 

Routing and Geofencing

Our latest updates have made asset management more streamlined and efficient for users. The Identify tool now includes routing functionality, enabling users to quickly locate the desired asset and access directions. Search results are now displayed in order of relevance, and accurately rendered on the map. Geofencing and GPS location updates have been optimized, allowing users to minimize the app without losing progress. Additionally, GPS Breadcrumbs are now limited to the selected work order, while the newly added Compass Navigation feature keeps the user’s location centered on the map during Follow Me mode. Finally, users can utilize Lat/Long results from the Address Search feature for routing purposes and can easily copy and paste the information directly from the app.

Identify and Asset Research

We’ve made several improvements to streamline our search functionality. Users can now seamlessly scroll through search results without the need to update their criteria, and toast messages are now displayed even when the Search Bar is open. We’ve also resolved the issue of objects hidden by Operation Layer options appearing when lassoing assets in Identify, and have corrected the object counts for Asset Search and Identify. To improve the user experience, we’ve added new configuration options that allow users to zoom to the map extent of search results instead of solely focusing on the first result in an Asset Search.

Tracing

Tracing has been enhanced for both performance and ease-of-use. Not only do users experience faster results, the tracing user experience has been upgraded with customizable field ordering and the ability to view multiple types of assets. Additionally, we’ve enhanced the tool’s functionality, allowing users to easily share CSVs generated by the Tracing Tool.

Phone Specific

We’ve made significant improvements to EpochField Mobile to optimize its use on phones and other mobile devices. Phone users will notice that the scale and extent buttons remain visible even when the tool menu is collapsed, and we’ve redesigned the menu to minimize interference with native phone buttons like “Back” or “Home.” The menu now opens at half the height of the phone screen, providing a more streamlined viewing experience. In addition, phone users can now easily access Print Previews, allowing for quick and easy sharing of results.

Feedback and Support

We value your feedback! If you have any questions, suggestions, or experience any issues, please contact our support team at [email protected]

Thank you for your continued support and trust in EpochField mobile. We believe these enhancements will greatly improve your experience. Stay tuned for more exciting developments in the future!

7 Ways to Transform Your Telecom with GIS Field Management Technology

For telecommunications companies, effectively managing assets, documenting those activities, and scheduling any necessary maintenance or damage response are all essential to promoting operational efficiencies and service uptime. Having real-time data on how personnel, equipment, and infrastructure are performing across the service area allows telecom field crews and back-office teams to streamline the scheduling of routine maintenance, inspections, and service calls, and enables the swift response times consumers expect when outages occur.

To unlock the high levels of situational awareness telecom companies need today, they are increasingly investing in advanced GIS mapping solutions that capture and process field asset data digitally, in real time. With this critical infrastructure data at their fingertips, field operations teams can quickly assess conditions on the ground and make more informed scheduling, dispatching, and planning decisions accordingly, meeting the ever-rising expectations of their customers.

So, how can telecom companies leverage GIS asset management technologies to improve their operations, reduce outages, and deliver exceptional service to their customers? Here are a few pivotal use cases for GIS mapping solutions that speak to the benefits of the technology.

1. Using Data to Drive Maintenance and Repair Decisions

GIS mapping technology allows telecoms to automatically trace and track the history and condition of infrastructure assets throughout their lifecycles. With this technology, internal teams can also track the exact whereabouts of field crews, equipment, and vehicles in real time – and view all this field data through one holistic, digital map-based interface. Using intuitive navigation tools, these interactive dashboards allow back-office teams to drill down into inspection, maintenance, and repair records for infrastructure assets displayed on the map, determine which assets are in most need of servicing, and – with touch-screen simplicity – automatically generate field crew assignments, work orders, and dispatching instructions. Automating Workflows

With the right telecom asset management platform, companies can automate many manual processes impacting their productivity. For example, an advanced, enterprise-grade solution can automatically trace and track where field crews and equipment are located as they move from place to place. Intuitive, touch-screen interfaces allow field data to be displayed dynamically, in real-time and in detail, on interactive digital maps that populate via GIS software and are operated with touch-screen simplicity.

When selecting a telecom management software solution, look for features that allows teams to schedule and dispatch crews automatically, segmented by user, user roles, and groups – and that automatically notify crews of their assignments by text and email, including where and when to report for service calls, what equipment is needed, and the optimum routes to get there.

2. Leveraging Data to Expedite Field Crew Scheduling

Modern GIS mapping solutions drive scheduling across the entire service area as well, allowing back-office teams to automate the many processes and workflows involved in field operations management. Because field data is seamlessly integrated across a telecom’s enterprise, field crew scheduling can be conducted based on a breadth of information, including which crew members are available at any given time, what their skillsets are, and their proximity to infrastructure assets in need of attention. Once field work is scheduled, the work orders are immediately accessible for viewing and processing by all stakeholders, from back-office teams to crews out in the field. The most advanced solutions on the market also include route optimization tools that automatically provide field workers with the fastest route to get to their next assignments, which is particularly important when managing unplanned work.

3. Reducing Manual Touchpoints – And the Associated Human Errors

Field data collection today is still typically handled through a hybrid model whereby information is captured through both digital and manual processes. For back-office scheduling and dispatching teams, that often means scanning and keying in data from hand-written field crew notes and schematics and combining it with digital photos, video footage, online communications, and other data sources. This labor-intensive data collection process slows operational productivity, hampers decision-making processes, and is prone to human error. With an advanced GIS mapping solution in place, telecommunications companies can take advantage of integrated workflow automation technology to digitally collect, process, store, and synch field data across systems and applications. As a result, they can dramatically reduce the manual labor involved in data collection – and eliminate opportunities for clerical errors.

4. Establishing a Comprehensive, Centralized Data Repository

Crews need real-time access to field data to get their work done properly once on site. When data access is limited – or when field data is outdated altogether – crews must pause what they are doing and check in with the home office by phone or email to clarify their next steps. Using an advanced GIS mapping solution allows all stakeholders, from frontline field crews to back-office schedulers and dispatchers, to be working off the same page, with data on infrastructure assets synched in real time across all the systems, applications, and devices they use. In turn, field crews arrive on site with full visibility into what needs to be done so they can conduct routine work more efficiently and strategically address any unplanned issues as well.

5. Leveraging Mobile Devices in the Field

Field crews are comprised of a mix of full-time, part-time, and contracted workers, each with their own smartphones, tablets, and other computing devices. And they are employed by telecoms in the thousands. To keep field crews seamlessly connected and communicating with back-office teams, the most advanced GIS mapping solutions on the market come with a mobile app that is easily downloaded and operated from any Windows, Android, or iOS-based device. Empowering field crews with the ability to conduct and report on their work via their own smartphones equips all employees with the data they need to nimbly and intelligently respond to conditions in the field, collaborate and troubleshoot more effectively, provide first time resolution, and better ensure that infrastructure assets are performing optimally.

6. Improving Customer Experiences

Today’s digital-first consumers and businesses have come to expect broad real-time data access for virtually any service they use – from Amazon deliveries to Uber ridesharing and restaurant wait times – and they expect the same kind of experience from a telecommunications provider. The deep situational awareness enabled by GIS asset management tools allows telecom employees that interact with the public – from contact center agents to field crew teams – to keep customers informed on exactly when workers will arrive, what type of work is being performed, and how quickly services will be completed.

7. Saving Time, Labor, and Costs

Without the deep data access and visibility enabled by GIS mapping technologies, telecommunications companies may find their crews crisscrossing the vast service areas they manage to address issues that pop up unexpectedly in a scattershot manner. By contrast, having geospatial data universally accessible allows telecom employees to move from a reactive posture to a more proactive stance, in which they can identify and mitigate infrastructure issues and risks before costly outages occur. As a result, an investment in GIS asset management technology helps telecommunications companies operate more efficiently and strategically, cut their response times, save time and labor, and deliver better outcomes for the communities they serve.

Contact us to request your free consultation and EpochField demonstration today.

Guide to Improving Telecom Workflows for Better Customer Service

3 Ways to Enhance Your Telecom Team’s Service Proposition

For telecommunications companies today, the ability to operate more efficiently is imperative to sustainable growth and success going forward. Rising costs due to inflation and the complexities involved in deploying new telecommunications GIS and networking technologies are making it increasingly challenging for providers to ensure the reliable, affordable service and prompt issue resolution customers expect.

Additionally, the sheer expanse of telecommunications networks and the vast, hybrid workforce required to keep infrastructure and equipment up and running offer prime opportunities to use effective digital solutions. While companies industry-wide recognize the need to modernize their telecom software solutions, as noted by EY, their “ability to transform through new technologies is hampered by complexity in various forms. Human factors are also limiting progress.”

To meet their operational challenges, telecommunications companies must invest in digitization and telecom automation technologies to aide in workforce management. While these technologies hold promise to streamline and accelerate critical workflows, there are many telecom asset management software solutions available, from dedicated point tools that address specific processes to enterprise-wide platforms that integrate the infrastructure and drive workflows across the continuum.

Here are three reasons to embrace a holistic, platform-level approach to telecommunications lifecycle management. Read on to see how investing in the right asset management software solution can increase productivity for improved uptime, faster, more informed service interactions, and better customer experiences overall.

Unlocking Data

Investing in an enterprise-grade, digitized workforce management platform can help telecommunications companies speed response times to service requests. With the right solution in place, operations data can be captured, synched, and shared in real time, providing agents, field crews, customers, and other stakeholders with the ongoing, 360-degree view of network operations needed to promptly address issues and troubleshoot potential problems before they occur.

The most advanced telecom asset management software solutions on the market allow data to be stored, processed, and accessed across all systems and applications – from the thousands of mobile devices field workers carry with them to back-office servers and solutions deployed in the cloud. Universal real-time access to operations data allows telecommunications companies to make more informed, strategic decisions at the macro level – and to keep customers updated on the progress of their individual service requests as work is being performed.

Automating Workflows

With the right telecom asset management platform, companies can automate many manual processes impacting their productivity. For example, an advanced, enterprise-grade solution can automatically trace and track where field crews and equipment are located as they move from place to place. Intuitive, touch-screen interfaces allow field data to be displayed dynamically, in real-time and in detail, on interactive digital maps that populate via GIS software and are operated with touch-screen simplicity.

When selecting a telecom management software solution, look for features that allows teams to schedule and dispatch crews automatically, segmented by user, user roles, and groups – and that automatically notify crews of their assignments by text and email, including where and when to report for service calls, what equipment is needed, and the optimum routes to get there.

Embracing Innovation

An advanced platform-level digitization and telecom automation solution should also serve the needs of your customers for years to come. Accordingly, it should allow you to expand and upgrade the network with new features and applications that will improve uptime and enhance service experiences as a result.

The platform you select should tie systems and applications together into one, holistic technological ecosystem, including all software and hardware assets you have deployed, from mobile field apps to GIS and CRM applications driving your business. The platform should also be highly flexible, configurable, and extensible by design, so you can scale your operations according to fluctuating demands while deploying new AI, machine learning, and other data-intensive applications that continue to transform the industry.

The ability to migrate applications, data, and workflows from on-premise servers to cloud resources is essential as well as this paradigm will allow your IT staff to work at velocity as they implement new features and applications in service to customers. And the ability to operate the solution’s mobile companion app offline will allow field workers to seamlessly capture and record data for real-time dissemination across all systems and applications once Internet connections are restored.

Beyond Technology

To ensure that you deliver on your customers’ expectations now and in the future takes more than just the right technologies. It also requires your company to align with partners who understand well your service challenges and can help you construct a technological roadmap to advance your goals and vision.

To that end, be sure you are partnering with a technology provider that will work with you to design a comprehensive plan for your future infrastructure – and that offers the development, deployment, service, and support resources needed to deploy new technologies as they are brought to market.

At Epoch Solutions Group, we offer the technology, service, and support resources you need to achieve just that. Our EpochField enterprise-grade telecom asset management platform digitizes field data to deliver real-time situational awareness across the network while automating critical manual processes to ease staff members’ workloads and accelerate service response times for customers. And it is available as both an on-premise or SaaS solution.

Our training, implementation, and support teams are there for you every step of the way, from the design and development phases of a project through the platform’s roll-out and beyond. And because our track record in the industry extends back decades, we bring to your implementation a deep understanding of the technological, operational, and customer service challenges you face today – and proven best practices you can easily adopt now to improve experiences and outcomes down the road.

Contact us to request your free consultation and EpochField demonstration today.

Guide to Improving Telecom Workflows for Better Customer Service

Digitizing Telecom Field Operations: A Step-by-Step Guide

For many years, telecommunications companies have been under pressure to digitize their field operations to remain competitive and offer the customer experience demanded of them. For too long, the typical operational model revolved around separate business areas operating in silos and using disparate solutions to manage their field workforce and operations across each division. However, according to Boston Consulting Group, only 22% of telecom companies have been able to successfully execute against this transformative need. Disjointed processes, a significant volume of planned and unplanned work, duplicate data views, and rising customer expectations have provided challenging ecosystems to integrate and digitize. The years following COVID-19 have proven that even these operations need to be streamlined and digitized utilizing the proper technologies available.

The efficiency gains and cost savings derived from digitization are too great to ignore, not to mention how it addresses the need to meet rising customer expectations. This is especially true for field operations. To overcome internal and external barriers, it’s critical for telecoms to have a comprehensive project plan that addresses the varied elements needed for successful digitization. Preparing to transition field operations to a digital model is a process that should include a set of measurable milestones and goals from the outset. Telecom executives also need to engage with their teams to understand field workers’ challenges and work with them to find solutions that make sense for all stakeholders.

If you’re looking to transform your field operations into the next phase of digitization, here’s a checklist your team can use to ensure the transition to digital management is smooth and effective:

  • Understand the business case for upgrading to digital tools. Lay out the short- and long-term goals and align digitization plans to them to ensure priority work is completed first.
  • Assess your current state and identify areas of improvement. Conduct a thorough audit to identify the most pressing challenges that digitization will address and develop a roadmap accordingly.
  • Design a plan to implement digitization in a way that makes sense for your organization. Form a task force for the transition and include team staff members who will be working directly within the digital systems; comprehensive involvement gets everyone engaged and focused on the same goals from the start.
  • Train and equip your field workers with the tools they need to be successful. Identifying early adopters to champion training, celebrate learning steps, and acknowledge change management wins will help keep teams motivated.
  • Monitor and optimize your digitization efforts over time. Schedule regular evaluations aligned to planning, implementation, and execution milestones to course-correct or leverage successes throughout the system. 
  • Work with an implementation partner that can help you assess your telecom’s needs and ensure the best roadmap ahead. Make sure your partner offers configurable solutions that solve the unique challenges your teams face each day, from the back office to the frontline. Also, ensure you’re getting increased visibility and productivity in every aspect of the process

Each of these steps is important in achieving success with digitization in field operations, but it’s also important to keep in mind that every telecommunications company is different and will have its own unique challenges and needs. You know it’s time to update your process, but where do you start?

Learn more about how to get your operations ready – schedule an EpochField demonstration today.

Learn how workforce management software can modernize your telecom field operations