Guide Archives | Epoch Solutions Group

Best Practices for Improving Utility Asset Management: A Guide to Deploying an Effective Asset Management Strategy

Posted on June 30, 2023September 21, 2023 by Epoch Solutions Group

It’s never been a more challenging time to run a thriving, profitable utility company. From rapidly evolving regulations and escalating consumer service expectations to aging infrastructures and disparate legacy systems, utilities face significant operational obstacles in their quest to deliver power reliably, safely, and profitably. These challenges make proper asset management more vital than ever, yet more difficult to accomplish.

This guide is designed to help. It reviews the industry trends that are placing greater pressure on utility operations, the ways in which asset management solutions can help overcome those challenges and support a utility’s most critical business goals, the best practices that can help your organization manage assets more effectively, and how a digitized solution can improve the efficiency and effectiveness of your utility asset management efforts.

Download the Guide to Learn:

Trends and regulations impacting asset management for utility companies today
The vital role that asset management has on a utility’s operating expenses and capital expenditures
A five-step best practices approach to utility asset management
How a digitized field asset management platform can help streamline work, improve efficiency and productivity, and reduce operating costs

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Improving Telecom Workflows for Better Customer Service: A Guide to Enhancing the Customer Experience Through Better Field Force Automation

Posted on June 7, 2023June 7, 2023 by Epoch Solutions Group

It’s well-documented that higher customer satisfaction directly impacts customer loyalty and retention—and that ultimately boosts customer lifetime value and profitability. In a highly competitive industry like telecommunications, the ability to deliver exceptional customer service can reduce the odds of consumers or businesses switching providers and drive down customer acquisition costs.

Yet, telecom providers face a host of challenges when it comes to delivering the service experience their customers expect, from regulatory obstacles to labor constraints to rising costs. With subscriber volume and data usage increasing exponentially, it’s not uncommon for customers to suffer through long on-hold times or experience delays and difficulties in getting their service issues resolved satisfactorily.

Download the Guide to Learn:

Trends impacting telecom customer service
Challenges that telecom providers face in delivering the service experience today’s consumers and businesses demand
Five telecom workflows that can improve customer service through automation
Use cases that illustrate the impact that telecom asset management software can have on customer service

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Working Faster & Smarter: A Guide to Automated Field Crew Scheduling

Posted on August 29, 2022March 9, 2023 by Epoch Solutions Group

For utility companies today, field crew scheduling is one of the costliest and most complex tasks they undertake – and one of the more critically important. According to industry research, field operation labor costs typically represent as much as 60% of the overall asset maintenance costs utility companies incur. For many water and gas utilities, these costs can be as high as 80% of total spend.

This is because so much of the scheduling and workforce management processes are carried out manually by utility personnel. While this labor-intensive approach was sufficient for the needs of the industry years ago, today’s public is accustomed to much faster, more responsive services from the organizations that touch their lives (think Amazon and Netflix), and utilities must digitally transform their service models to keep their operations in step with what consumers today expect from them.

In this report, we cover the benefits of using an automated work scheduling solution to increase utility companies’ worker efficiency and productivity.

Read the guide to learn:

How the utility industry workforce is changing, leaving companies shorthanded and missing key institutional knowledge and skills
How automated work scheduling software can increase worker productivity and efficiency, allowing them to spend more time completing work rather than on manually tracking and transferring data
How to find the right scheduling tool for your company’s field automation needs

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Automating Tracking and Traceability Processes: Minimizing Human Error for Better Field Outcomes

Posted on June 10, 2022March 9, 2023 by Epoch Solutions Group

With industry technology digitally transforming so quickly, the pressure is on for natural gas companies to embrace new tracking and traceability tools as they are brought to market and to modernize their systems, applications, and organizations.

In this report, we explore how digital tracking and traceability tools are revolutionizing the natural gas industry and providing for easier, safer, and more efficient field operations.

Read the guide to learn:

The latest regulatory requirements affecting the natural gas industry, such as ASTM F2897
Why it’s important to make the investment now in automated tracking and traceability technology
Key features to look for when selecting a digitized workforce management solution

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Digitization in Mobile Workforce Management: Overcoming 5 Barriers in Field Operations

Posted on April 11, 2022March 9, 2023 by Epoch Solutions Group

The pandemic added a level of urgency to digitization in utilities unlike anything the industry has ever seen. And yet, for many companies, the ongoing work towards digital transformation has been anything but smooth.

In this report, we cover some of the barriers we’ve seen firsthand as companies follow the path to streamlining and simplifying end-to-end mobile workforce management.

Read the guide to learn:

How digitization is reshaping field operations and bridging the gap between field and office workflows
The top 5 obstacles companies face when implementing technologies meant to promote digital ways of working
How to overcome these challenges with a phased, achievable roadmap to digitization