BC Hydro Leverages GIS Data in an Esri Environment with EpochSync

Project Summary

Project Type:

Data migration and synchronization with “set it and forget” operation

Locations: 

British Columbia

Number of Customers: 

5 Million +

Applications:

Moved to EpochSync Pro in 2023 to ensure long-term compatibility with Esri

Solutions Implemented:

EpochSync Pro

Customer Benefits

Improved situational awareness 

Simple, cost-effective solution

Ease of use and efficiency

Introduction

BC Hydro is a provincial Crown corporation, owned by the government and people of British Columbia, Canada. For BC Hydro, generating and delivering electricity to 95% of the population of British Columbia, Canada involves 30 hydroelectric plants and a network of more than 80,000 kilometers of power lines that transport power across a varied terrain. Ensuring reliable service to more than 5 million customers in this demanding environment requires ready access to robust GIS data.

Since the utility’s GIS information for transmission and distribution resided in GE Smallworld, the organization was limited in the tools it could use to work with that data effectively.

This case study outlines how Epoch Solutions Group was able to provide their GIS data migration software, EpochSync Pro, that allowed BC Hydro to fully synchronize their data between Smallworld Version Managed Data Stores and Esri ArcGIS Enterprise Geodatabases.

BC Hydro implemented EpochSync Classic in 2020, which involved an initial full synchronization of the data between Smallworld and Esri. Once implemented, the solution only needs to perform periodic data synchronizations, ensuring just the incremental data changes are synced. When BC Hydro learned that the Esri desktop version would be sunsetted, the time was right to migrate to the new EpochSync Pro version.

The Challenge

Limited Ability to Work with GIS Data

“Other business groups in the company, like our power generation group, were using Esri for GIS data,” noted IT Advisor Evan Schwab. “While we currently have two GIS systems, we’re looking to develop new capabilities on the Esri platform going forward.”

Two factors provided a strong impetus for getting BC Hydro’s GIS data accessible on Esri:

  • In the short term, the utility wanted to move to a web-based, map-based application for managing its many environmental documents, with reference layers for the transmission and distribution functions. “Because we were going with a web-based application for our new environmental solution, we had to have the data in an Esri format,” Schwab said.
  • Long term, BC Hydro saw more and more applications eventually moving to Esri. As the organization rolled out other Esri-based solutions, including an emergency operations dashboard and a streetlight management system, the utility envisioned achieving significant benefits from gaining an enterprise view of its transmission and distribution data in an Esri format.
  • For these reasons, BC Hydro needed the ability to sync its GIS data between GE Smallworld and Esri but lacked a solution to make this task easy and efficient.

The Solution

Migrate GE Smallworld Data to Esri with EpochSync

The EpochSync GIS data migration software from Epoch Solutions Group proved the right answer. EpochSync provides a powerful, flexible, high-performance solution for synchronizing data between Smallworld Version Managed Data Stores and Esri ArcGIS Enterprise Geodatabases. It’s also scalable to any-sized enterprise, enabling even the largest utilities and telecommunications providers to seamlessly migrate Smallworld data to an Esri geodatabase.

BC Hydro implemented EpochSync Classic in 2020, which involved an initial full synchronization of the data between Smallworld and Esri. Once implemented, the solution only needs to perform periodic data synchronizations, ensuring just the incremental data changes are synced.

When BC Hydro learned that the Esri desktop version would be sunsetted, the time was right to migrate to the new EpochSync Pro version.

“We needed to be sure we could continue to use this product long term, staying ahead of any software compatibility issues,” Schwab explained. EpochSync Pro is written in the ArcGIS Pro SDK to capitalize on the Esri Utility Network, enabling organizations to bring GE Smallworld data into an ArcGIS format and leverage all the advantages of the ArcGIS functionality. EpochSync Pro also provides flexible mappings that support data syncing between different data models, and staff can create mappings to extract data with minimal training.

BC Hydro completed the migration from EpochSync Classic to Pro in early 2023. With many other IT projects happening at the same time, the organization appreciated Epoch’s flexibility in adapting the migration project plan and schedule.

The Results

Simple Synchronization, Better Access

Schwab describes EpochSync as “a simple tool that works great,” specifically citing its ease of use. “The phrase we use is ‘set it and forget it.’ We set up an interface and now it just runs every night and does what it’s supposed to do.”

BC Hydro also has found EpochSync simple to configure and maintain. “We don’t need to engage Epoch every time we need to change a data model,” he added. Instead, an in-house resource easily makes any required changes.

With EpochSync enabling seamless migration of GE Smallworld data to the Esri environment, the utility has gained powerful advantages.

“We’re leveraging ‘no-code tools’ like ArcGIS Story Maps to develop planning for maps for distribution,” Schwab said, eliminating the need for planners to rely on PDFs and essentially start from scratch anytime they needed to create a map. BC Hydro’s planning maps communicate key details to senior leaders and the Distribution Engineering and Design group, such as low capacity issues and upcoming system improvement
work.

EpochSync also enables the utility to embed maps into off-the-shelf tools like Collector, Field Maps, and SAP Service and Asset Manager, providing its field personnel with the up-to-date information they need to complete their work effectively.

“We’re leveraging a number of software developer kits for Esri to embed maps in web applications for street light management, customer connection requests, and environmental study tracking,” Schwab said. And with EpochSync in place, BC Hydro can share GIS data with external groups—like Emergency Operations BC—to ensure everyone has muchneeded situational awareness when major events occur.

Overcoming the Challenges of Managing Utility Joint Use Assets

The modern world is changing rapidly, and the technologies and infrastructure that support it must evolve alongside it. This is especially true for utility companies, whose infrastructure must keep pace with changing demands and new technology. One area that has become increasingly important for utilities in recent years is joint use asset management.  

Joint use assets refer to the infrastructure components that multiple utility companies share, such as poles, wires, and conduits. They offer a range of benefits for utility companies, including cost savings, increased flexibility, and reduced infrastructure duplication. However, managing joint use assets comes with a unique set of challenges that can significantly impact the efficiency and reliability of the utility network. This article reviews the challenges of joint use assets—including overloaded poles, double poles, unauthorized attachments, conflicting needs, and regulatory compliance issues—and offers viable solutions.

Overloaded and Double Poles: Inventory is Key

Overloaded poles are a common problem with joint use assets, and they occur when too many companies attach their equipment to a single pole, exceeding its weight-bearing capacity. This can cause the pole to lean or even fall, leading to power outages, property damage, and safety hazards. Overloaded poles also make it difficult to perform maintenance and repair tasks, as it can be difficult to identify which company is responsible for the excess weight on the pole. 

Conducting regular inspections and assessments of the poles helps identify any signs of overload, allowing utility companies to proactively address an issue before it leads to a safety hazard or outage. Additionally, utility companies can work together to develop load-sharing agreements to ensure that the weight on each pole is evenly distributed among the companies using the infrastructure.

Double poles are another issue that arises when a utility operates joint use assets. Double poles occur when new poles are installed next to existing poles rather than replacing them, resulting in two or more poles serving the same purpose. Aside from the fact that double poles can be unsightly, they pose a safety hazard and make it difficult to access and maintain the equipment, increasing the risk of power outages and other issues.

One solution to this common joint use asset problem is to conduct a comprehensive inventory of all existing poles and infrastructure to identify where double poles exist, enabling utility companies to prioritize which poles to remove or replace first. Utility companies also can work together to develop joint programs to replace double poles with a single pole that meets the needs of all companies involved.

Policies, Collaboration, and Training Are Essential

Unauthorized attachments are another significant problem for joint use assets. Attaching equipment to joint use assets without proper authorization or approval can create safety hazards, reliability issues, and regulatory compliance problems. Unauthorized attachments can also interfere with the equipment of other utility companies, leading to service disruptions and other problems.

One effective way to reduce or eliminate unauthorized attachments is to develop and enforce clear policies and procedures for attaching equipment to joint use assets, including guidelines for when equipment can be attached, who can approve the attachment, and what equipment is allowed. Utility companies also can use advanced analytics and monitoring tools to identify unauthorized attachments and proactively address them before they become a problem.

Managing joint use assets can also present broader challenges. Conflicting needs are a common problem when multiple companies use the same infrastructure. For example, one company may need to access a pole to install new equipment, while another company may need to perform maintenance on the same pole at the same time. Managing these competing objectives can be a complex and time-consuming process, often requiring significant coordination and communication between the companies involved. 

To resolve conflicting needs for joint use assets, utility companies should develop collaboration tools and processes that allow multiple providers to work together more effectively. These tools can include shared communication channels, such as online portals or chat groups, where companies can coordinate their activities and schedules. Additionally, utilities can develop joint work plans that identify which tasks need to be completed and when, allowing them to better coordinate and schedule their activities.

Regulatory compliance is another area that utility companies must contend with when managing joint use assets. Utilities must comply with a range of regulations and standards, including safety standards, environmental regulations, and industry-specific guidelines, and failure to comply can result in fines, legal liabilities, and damage to the company’s reputation.

To ensure joint assets are managed in a way that complies with applicable regulations, each utility company should develop its own robust compliance program that includes regular audits and assessments to identify any areas of non-compliance. The program also should include training for employees and contractors to ensure they understand the regulations and standards that apply to joint use assets. Additionally, utility companies can work together to develop joint compliance programs that ensure all companies using the infrastructure are meeting the relevant regulations and standards. 

How an Asset Management Platform Can Help

Despite these challenges, joint use assets continue to be an essential part of the utility industry. Given the clear benefits of shared infrastructure, utility companies are finding innovative ways to address the difficulties associated with managing joint use assets.

One way that leading utility companies are successfully managing joint use assets is through the use of an asset management platform like EpochField. With EpochField, utility companies can gain visibility into the condition of joint use assets, such as overloaded and double use poles, along with the real-time situational awareness to manage unauthorized access, ensure safe and reliable power delivery, and meet the regulatory mandates governing the industry.

Highly configurable to meet each utility company’s unique operational requirements, EpochField offers these and other advanced features: 

  • Mobile offline collection and viewing of asset data for field personnel who are often working in remote locales, without an Internet connection 
  • High-performance digital maps that display geospatial data holistically and dynamically update as the system processes new data 
  • Configurable work order forms that are produced automatically based on field mapping data 

Discover how the EpochField platform can transform your utility’s joint use asset management. Schedule a demo today.

Schedule a Demo

Digitization in Mobile Workforce Management: Overcoming 5 Barriers in Field Operations

The pandemic added a level of urgency to digitization in utilities unlike anything the industry has ever seen. And yet, for many companies, the ongoing work towards digital transformation has been anything but smooth.

In this report, we cover some of the barriers we’ve seen firsthand as companies follow the path to streamlining and simplifying end-to-end mobile workforce management.

Read the guide to learn:

  • How digitization is reshaping field operations and bridging the gap between field and office workflows
  • The top 5 obstacles companies face when implementing technologies meant to promote digital ways of working
  • How to overcome these challenges with a phased, achievable roadmap to digitization

Download the White Paper

A Checklist for Field Operation Digitization

Utilities and telecommunications companies have been under pressure to digitize in order to remain competitive and support the mobile workforce for many years. For too long, the norm for field operations has revolved around paper-based processes, physical maps, and duplicate data views. Of course, the pandemic has forced many companies to re-evaluate their technology landscape and re-examine the impact of technology-driven solutions on a remote workforce.  But the years following COVID-19 have proven that nearly anything can be streamlined and digitized with the proper technologies in place. 

The efficiency gains and cost savings to be had from digitization are too great to ignore. This is especially true for field operations. In order to overcome barriers – both internal and external – it’s critical that organizations have a comprehensive project plan that addresses the varied elements needed for successful digitization. Preparing for digital transition of field operations is a process and one that should have a set of measurable milestones and results from the outset. Executives also need to engage with their teams to understand the challenges fieldworkers face and work with them to find solutions that make sense for both sides.   

If you’re looking to transform your field operations into the next phase of digital execution, here’s a checklist your team can use to ensure the transition to digital management is smooth and results in more effective, efficient operations: 

  • Understand the business case for upgrading to digital tools. Lay out the short-and long-term goals and align digitization plans to them to ensure priority work is transformed first.
  • Assess your current state and identify areas of improvement. Conduct a thorough audit to identify the most pressing challenges that digitization will address and develop a roadmap to the ideal operational state.
  • Develop a plan to implement digitization in a way that makes sense for your organization. Form a task force for the transition and include team staff members who will be working directly within the digital systems; comprehensive involvement gets everyone engaged and focused on the same goals from the start.
  • Train and equip your field workers with the tools they need to be successful. Identifying early adopters to champion training, celebrating learning steps, and acknowledging change management wins will help keep teams motivated.
  • Monitor and optimize your digitization efforts over time. Schedule regular evaluations aligned to planning, implementation, and execution milestones to course-correct or leverage successes throughout the system.
  • Work with an implementation partner that can help you assess your organization’s needs and ensure the best roadmap with the least interruption. Make sure your partner offers configurable solutions that solve the unique challenges your teams face every day, from the back office to the frontline. Also, ensure you’re getting increased visibility and productivity in every part of the process.

Each of these steps is important in achieving success with digitization in field operations, but it’s also important to keep in mind that every organization is different and will have its own unique challenges and needs.  

You know it’s time to update your process, but where do you start? Learn more about how to get your operations ready – download our latest guide: Digitization in Mobile Workforce Management: Overcoming 5 Barriers in Field Operations now. 

Schedule a Free Workforce Management Assessment

Integrating Smallworld Data into an Esri Environment At Puget Sound Energy

Project Summary

Project Type:

Data Conversion

Locations: 

Western United States

Number of Customers: 

1.1 Million +

Applications:

To convert Smallworld Data into
an Esri environment

Solutions Implemented:

EpochSync

Customer Benefits

Converting legacy data

Enhanced geospatial data

Use of Esri products

The Challenge

Puget Sound Energy, a gas and electric utility company serving 1.1 million customers in the Pacific Northwest, has continued to supply their customers with natural gas and electricity since 1997. With their customers continuing to grow, PSE needed to have a better way to visualize their geospatial data across the enterprise. Esri was chosen for its web and portal technology and being able to disseminate the geospatial asset data. In order to complete this, PSE needed a way to efficiently extract the data from their legacy Smallworld system.

The Solution

Users throughout the PSE Organization can now access GIS Data any time they are connected to the web on the PSE Network. In the future, PSE may decide to expand this to public-facing servers that would allow access to users using any device connected to the internet.

Epoch Solutions Group recommended the use of EpochSync, an application to seamlessly migrate Smallworld data into an Esri enterprise geodatabase hosted in SQL Server. This involved an initial full synchronization of the data and, afterwards, ongoing periodic synchronization of incremental changes from Smallworld. Once this data was available on the Esri Server, the web architecture was leveraged to provide applications to end users that allowed them to log in through a single portal and access several different geographic datasets, whether or not that data originated in Smallworld.

PSE also had a need for several custom tools to be provided to their users, including an electric and gas distribution network tracing tool and a web markup tool allowing users to submit change requests to the electric distribution data administrators. Epoch Solutions Group built these tools into applications.

The Results

Users throughout the PSE organization can now access GIS data any time they are connected to the web on the PSE Network. In the future, PSE may decide to expand this to public-facing servers that would allow access to users using any device connected to the internet.