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Industry: General Utilities

Mobile Workforce Management for Utilities: Delivering Real-Time Safety Intelligence in 72 Hours

Posted on by Ciara Tobin

Utility field crews face changing environments where safety risks can emerge in minutes—from sudden weather events and traffic disruptions to public demonstrations and infrastructure failures. Without the right tools to provide real-time situational awareness, workers may enter hazardous areas without warning, increasing risk and slowing response times.

Modern mobile workforce management platforms like EpochField give utilities the ability to protect crews with live geospatial data, GPS breadcrumbing, geofencing, and automated alerts—directly integrated into the tools they already use to manage daily work.

A Real-World Example: Navigating a Fast-Moving Risk Event

Picture this: A gas technician is en route to investigate a leak. Just blocks away, his phone pings. An automated alert warns that a construction crew has struck a water main nearby, flooding his planned route. The street ahead is now impassable.

He can’t see the hazard yet, but it’s already been mapped, reported, and delivered to his screen in real time. With a tap, he views the exact perimeter of the danger zone, reroutes on the spot, and updates dispatch with a new ETA. The moment he arrives, his location syncs automatically, giving the back office and other crews a live, accurate picture of the situation.

This isn’t a “what if” scenario. It’s the kind of field intelligence that utilities can deliver today with EpochField. From GPS breadcrumbing to geofencing, lone worker alarms to live map layers, EpochField brings crucial real-time visibility into a single mobile experience. It’s proof that operations can be both agile and accountable, turning unpredictable events into measurable gains in performance, safety, and customer trust.

The Growing Challenge of Utility Field Safety

For utility field workers, changing circumstances demand immediate decisions, especially when crews are spread across wide territories, working alone, or entering unfamiliar areas. In those moments, having the right information at the right time is what separates an informed decision from a dangerous one.

For example, minutes matter when a lone worker slips or becomes unresponsive. Situations like this have led more utilities to adopt advanced safety capabilities, such as:

  • Lone worker alarms that prompt regular check-ins and alert dispatch if the worker does not respond.
  • Geofencing that automatically flags entry into restricted or dangerous areas.
  • GPS breadcrumbing that tracks location in real time so responders can find a worker quickly.
  • Live data layers that update in the background and present the latest safety information without manual refreshes.

How a Major Gas Utility Delivered a Live Safety Map in Under 72 Hours

A West Coast gas utility recently tapped into EpochField when widespread protests across a major metropolitan area created new safety and operational risks for their crews. Streets were blocked, traffic patterns changed quickly, and certain areas became unsafe for workers.

But they still had to respond to service calls across the city. The challenge was how to keep crews away from emerging hazards without delaying essential work.

Leadership made a request: create a live map layer showing event locations that gets delivered to every mobile device… and do it in under 72 hours.

With their previous mobile solutions, deploying an update like this would have taken a week or more. Delivering a live safety layer to every field device in under 72 hours simply wouldn’t have been possible. The speed of deployment demonstrated what a modern, configuration-driven platform can enable.

How They Made It Happen with EpochField

The solution came together without building new software or asking field teams to install anything. Using EpochField’s existing capabilities, the utility:

  1. Connected to a third-party provider that geolocates planned and active event activity using public announcements and social media monitoring.
  2. Created a new map service in the company’s internal portal environment.
  3. Used EpochField’s Web Suite tools to push the new layer as a configuration update, so it appeared instantly on all devices.

From the crew’s perspective, nothing changed in their workflow. When they opened EpochField, the new safety layer was simply there, integrated into the same map they use every day. The data refreshed every 10 to 15 minutes and appeared as points on the map overlaid with existing infrastructure and work orders. Crews could zoom in, tap on a location, and see key details, which helped them decide whether to proceed, delay, or reroute.

Because field assignments can range from emergency pipe repairs to routine locates and maintenance work, visibility into emerging risks is critical. Having real-time event data directly embedded within the operational map gave crews the clarity they needed to make informed decisions before arriving on site.

How EpochField Enabled a Rapid, Risk-Aware Rollout

Several features of EpochField made the rapid deployment possible:

  • Map-centric design meant crews could view risk data in the same visual context they use daily for infrastructure work.
  • Integration flexibility allowed the utility to pull data from its internal portal rather than being limited to ArcGIS Online.
  • Configuration-based updates made it possible to test and deploy changes without a new software release.
  • Real-time data streaming kept information fresh without crews having to manually refresh.

The team was able to make changes on the fly—configuring updates, testing them, and deploying them instantly to field users without waiting for a formal software release.

Worker Safety Impact and Future Applications

With the new map layer, crews had a clearer picture of where they were headed before they arrived. This helped them avoid delays, reroute around high-risk areas, and stay out of dangerous situations altogether.

Feedback from the field was positive. Crews appreciated having clear visibility into when events were happening and exactly where they were located. The ability to see emerging risks directly within their operational map helped them plan ahead and avoid unnecessary exposure.

The success is now shaping other projects, including potential layers for wildfire boundaries, earthquake alerts, and internal emergency updates—integrating real-time safety awareness directly into the map view crews already trust.

For example, the emergency management team already maintains an internal portal application where events are marked up and shared with leadership. The next step is evaluating how that information can be surfaced directly to field users within EpochField, eliminating reliance on email chains or verbal updates and ensuring critical safety information is communicated instantly, visually, and in context.

A Model for Modern Utility Field Crew Safety

This utility’s story is one example of how real-time, map-based intelligence can protect workers in fast-changing conditions. The same capabilities apply to severe weather, infrastructure failures, or unexpected hazards in the field.

Because EpochField integrates safety features into the same platform used for daily work, crews get the information they need without juggling multiple apps or devices. For utility leaders, that means faster adoption, better compliance, and stronger safety outcomes.

When safety tools keep pace with the realities of field work, crews can make better decisions in the moment—and everyone goes home safe at the end of the day.

Want to empower your teams with real-time field intelligence?
Contact our team to discover how EpochField can improve safety and efficiency across your field operations.

Mike Mitchell

Mike Mitchell

Vice President of Customer Success

Utility Network Is the Path Forward: A Practical Approach for Municipal and Co-Op Leaders

Posted on by Ciara Tobin

Summary: Municipal and electric cooperative utilities must transition from ArcMap and the legacy Geometric Network to Esri’s Utility Network to remain on supported platforms. Success isn’t about size—it’s about data maturity, governance, and planning. A structured, right-sized approach helps smaller utilities modernize connectivity modeling, improve outage response, and build a sustainable GIS foundation aligned with real-world operations.

When an outage hits, there’s no time to second-guess the map.

Crews need to know what’s connected, what’s energized, and what’s downstream. Dispatch needs clear answers. Engineering needs confidence that rerouting power during an outage won’t create new risks or unintended outages.

If your GIS can show assets but can’t reliably trace connectivity or model system behavior, those decisions get harder—and riskier.

That’s the problem the Esri ArcGIS Utility Network (UN) was designed to solve. It brings structure, validation, and traceability to utility GIS data so it can reliably support real-world operations.

For municipal utilities and electric cooperatives, moving to the UN isn’t a matter of preference. With ArcMap and the legacy Geometric Network retired in 2026, continuing on unsupported platforms is no longer viable. The real question now isn’t whether to move, it’s how to move in a way that aligns with your size, resources, and operational realities.

Utility Network Readiness Is About Data Maturity—Not Headcount

The Utility Network modernizes how connectivity and system behavior are modeled inside ArcGIS. It strengthens tracing, validation, and subnetwork management so utilities can rely on their data when it matters most.

For smaller utilities, the concern is often capacity. But readiness has far less to do with team size and much more to do with data maturity and governance.

Smaller utilities succeed with the UN when:

  • Asset data is accurate enough to support operational decisions
  • Connectivity is represented consistently
  • Editing standards are defined and followed
  • GIS, engineering, and field teams agree on how the network should behave

Team size influences how quickly a project progresses. It does not determine whether the UN will succeed long term. In lean organizations, the added structure and validation can reduce reliance on institutional knowledge and increase operational confidence.

The 2026 Retirement Is a Planning Moment

As the industry moves beyond the legacy Geometric Network, utilities need a supported, future-ready network model. For smaller municipal and co-op utilities, that shift directly affects:

  • Outage response
  • Switching validation
  • Planning and analysis
  • Integration with other systems
  • Long-term maintainability

Waiting may feel easier in the short term, but it often leads to compressed timelines and reactive decision-making. Utilities that approach migration with a structured plan have more control over scope, budget, and internal alignment.

What “Ready” Really Looks Like

You do not need a large GIS department to prepare for the UN. You need clarity in a few key areas.

  1. Asset Integrity: Device types, statuses, and critical attributes are reliable enough to support tracing.
  2. Connectivity Confidence: Assets connect in a consistent, traceable way—even if cleanup is required.
  3. Defined System Behavior: Phases, terminals, and isolation points can be modeled intentionally rather than assumed.
  4. Governed Editing Practices: There is a clear, consistent process for updating the map so data quality does not degrade over time.
  5. Operational Alignment: GIS and operations share a common definition of what “correct” looks like.

Most smaller utilities find they are strong in some areas and weaker in others. That’s normal. Gaps are not disqualifiers; they simply shape the migration plan.

Keep It Practical: Configure First

One of the most common pitfalls is overcomplicating the model.

The UN offers powerful capabilities, but not every organization needs advanced configurations on day one. A configuration-first approach—using standards-based device behaviors, terminal configurations, and subnetwork controllers—keeps the system maintainable.

Customization should be intentional and tied to clear operational value.

For smaller utilities, maintainability matters more than sophistication. A well-configured model that your team understands and can support will deliver far more value than an overengineered system that becomes difficult to manage.

Utility Network Should Support Real Work

The UN is not just a GIS enhancement. It’s an operational tool. When implemented well, it supports:

  • Faster upstream and downstream tracing
  • More confident switching validation
  • Clearer outage isolation
  • Better visibility into energized states

When the model reflects how your crews and engineers actually work, adoption improves, and the return on investment becomes tangible. That alignment should be part of planning, not an afterthought.

Plan for Sustainability, Not Just Go-Live

For smaller utilities, long-term sustainability is critical. You may not have a large IT team or a dedicated UN architect. Institutional knowledge may sit with one or two key individuals.

A successful UN migration focuses on:

  • Clear data governance ownership
  • Maintainable integrations
  • Defined editing standards
  • A model your team can confidently support

The goal is not simply to migrate. It is to modernize in a way that reduces technical debt and strengthens operational clarity.

A Structured, Right-Sized Path Forward

Every utility’s starting point is different. Some need a focused readiness checkpoint and standards-based configuration. Others require deeper discovery, data remediation, and governance support.

That’s why the Epoch UN Blueprint is designed to scale based on your organization’s size, data maturity, and goals.

The Epoch UN Blueprint can be aligned to your needs and your budget. Whether the priority is accelerating to a production-ready model or building a comprehensive, future-state design with stronger governance and validation, the approach remains structured and proven.

By leveraging the Epoch UN Blueprint, utilities benefit from:

  • A repeatable migration framework grounded in UN best practices
  • Standards-first configuration that prioritizes maintainability
  • Data readiness guidance and QA/QC support
  • Clear architectural direction before irreversible decisions are made
  • Support from experienced, Esri-certified professionals

For municipal and electric cooperative utilities, that flexibility matters. It allows you to move forward at the right pace, with the right level of support, without overwhelming internal resources.

Utility Network is not reserved for large utilities. With a structured, right-sized approach, smaller utilities can modernize confidently to improve connectivity modeling, strengthen operational visibility, and build a sustainable foundation for the future.

To learn how the Epoch UN Blueprint can be tailored to your utility’s size and goals, contact the Epoch Solutions Group team.

Caleb Hopkins

Caleb Hopkins

Director of Utility Network Services
Artboard 44

ArcGIS Utility Network Migration for Small and Mid-Sized Utilities

Esri’s ArcGIS Utility Network is a modern GIS framework that models how utility assets connect and behave. It enables accurate tracing, validation, and subnetwork management so utilities can support outage response, switching decisions, planning, and analysis with more reliable connectivity data. It replaces the legacy Geometric Network retiring in 2026.

No. Migration is required to remain on supported platforms, and success is not determined by customer count. Smaller municipal and cooperative utilities can successfully transition when they focus on data maturity, governance, and a structured migration plan aligned to their operational needs.

The greatest risk is treating the migration as a one-time data conversion rather than an operational modernization effort. Without clear governance, editing standards, and ownership, data quality can erode over time, reducing the long-term value of the Utility Network.

Migration establishes the supported network foundation, but integration planning should occur alongside it. Aligning GIS, outage management, and other enterprise systems during migration helps ensure long-term sustainability and prevents costly rework after go-live.

It means using Utility Network’s built-in configurable capabilities—such as terminal configurations and subnetwork controllers—before developing custom logic. This approach keeps the model simpler, easier to maintain, and more sustainable for smaller utilities with lean internal teams.

2026 Esri User Conference

Countdown to Esri UC!

JULY 14-16, 2026 | SAN DIEGO, CALIFORNIA

Connect with Epoch Solutions Group at the 2026 Esri User Conference

Visit Epoch Solutions Group at Booth #813 during the 2026 Esri User Conference to see how GIS-driven workflows are helping utilities modernize field operations and improve operational efficiency.

At Epoch Solutions Group, we’re committed to helping utilities streamline field operations, accelerate modernization, and build more resilient networks with Esri-based solutions that deliver real value.

Schedule a demo with one of our solution engineers to learn about implementing the best-in-class utility field service software.

Expo Date Expo Time
Tuesday, July 14 9:00 AM - 5:30 PM
Wednesday, July 15 9:00 AM - 5:30 PM
Thursday, July 16 9:00 AM - 4:00 PM

With EpochField, learn how you can:

  • Leverage real-time insights to take control of your scheduling and dispatching.
  • Manage your workforce on the go with mobile workforce management.
  • Plan, track, and manage your work orders and field service workforce—from the field to the back office.
  • Capture operational data for coordinated asset management, automation, and visibility at all times.

With EpochSync Pro:

  • Synchronize data between Smallworld and other legacy systems with the Esri ArcGIS Utility Network.
  • Define custom mappings for the development of hybrid data models and attribute manipulation.
  • Transition your team with minimal training.
  • Leverage industry-standard development languages such as .NET, Java and Objective C to build applications on Windows, iOS and Android platforms.

With EpochUN Blueprint:

  • Quickly implement the Esri ArcGIS Utility Network with a structured, step-by-step approach, reducing time to productivity.
  • Benefit from the guidance of Esri-certified professionals who have successfully deployed numerous large-scale Utility Network projects.
  • Rely on tailored data models designed specifically for the utility industry to ensure a smooth transition.
  • Seamlessly migrate from various data sources, like Smallworld and Esri geometric networks, using EpochSync Pro or other tools.

2026 Esri International Infrastructure Management & GIS Conference

Countdown to Esri International IMGIS!

APRIL 15-17, 2026 | FRANKFURT, GERMANY

Connect with Epoch Solutions Group at Esri International IMGIS

Join Epoch Solutions Group at the 2026 Esri International IMGIS Conference in booth #103 to see how we’re modernizing utility field operations and data management.

Move your organization’s location intelligence forward with GIS and connect with professionals from across industries, such as architecture, engineering, and construction (AEC); electric, gas, and district energy; telecommunications; transportation; and water.

At Epoch Solutions Group, we’re committed to helping utilities streamline field operations, accelerate modernization, and build more resilient networks with Esri-based solutions that deliver real value.

Schedule a demo with one of our solution engineers to learn about implementing the best-in-class utility field service software.

Expo Date Expo Time (CEST – Frankfurt)
Wednesday, April 15 08:30 — 10:00
13:00 — 18:30
Thursday, April 16 08:00 — 17:00
Friday, April 17 08:00 — 12:45

With EpochField, learn how you can:

  • Leverage real-time insights to take control of your scheduling and dispatching.
  • Manage your workforce on the go with mobile workforce management.
  • Plan, track, and manage your work orders and field service workforce—from the field to the back office.
  • Capture operational data for coordinated asset management, automation, and visibility at all times.

With EpochSync Pro:

  • Synchronize data between Smallworld and other legacy systems with the Esri ArcGIS Utility Network.
  • Define custom mappings for the development of hybrid data models and attribute manipulation.
  • Transition your team with minimal training.
  • Leverage industry-standard development languages such as .NET, Java and Objective C to build applications on Windows, iOS and Android platforms.

With EpochUN Blueprint:

  • Quickly implement the Esri ArcGIS Utility Network with a structured, step-by-step approach, reducing time to productivity.
  • Benefit from the guidance of Esri-certified professionals who have successfully deployed numerous large-scale Utility Network projects.
  • Rely on tailored data models designed specifically for the utility industry to ensure a smooth transition.
  • Seamlessly migrate from various data sources, like Smallworld and Esri geometric networks, using EpochSync Pro or other tools.

Esri’s Geometric Network is Retiring in March 2026: Why Utilities Must Transition to the Utility Network Now

Posted on by Ciara Tobin

By March 2026, Esri will officially retire its Geometric Network (GN), ending support for the decades-old platform and prompting utilities to re-evaluate their GIS foundations. For many, it reads like a deadline. At Epoch Solutions Group, we see it as a catalyst.

Esri’s ArcGIS Utility Network (UN) is the next generation of utility GIS—a modern, services-based platform that redefines how networks are modeled, managed, and maintained. Moving from GN to UN isn’t a simple one-for-one replacement; it’s a strategic investment that modernizes operations, improves data accuracy, and positions utilities for the future. With the right migration approach and partner, the transition can deliver measurable gains in efficiency, scalability, and insight across the enterprise.

Epoch Solutions Group has guided multiple utilities through the UN transition. Our proven framework and purpose-built tools help utilities move confidently from legacy systems to the modern UN, reducing complexity and accelerating success.

The Risk of Waiting: What’s at Stake

The Geometric Network was designed for a different era. It served utilities well, but it no longer meets the demands of today’s complex, data-driven infrastructure. As Esri sunsets support, continuing to rely on GN exposes utilities to several risks:

  • Data Model Limitations: GN lacks support for containment and connectivity rules now critical to modeling modern utility assets.
  • Scalability Gaps: Expanding and managing infrastructure across distributed service areas is increasingly difficult without a more dynamic and detailed network model.
  • Integration Barriers: The older framework creates friction when integrating with newer GIS platforms, field operations tools, and mobile applications.
  • Unsupported Software Risk: Once Esri halts maintenance, patches, and updates, utilities face escalating security risks and operational instability.

Waiting until 2026 to begin migration leaves little time for testing, training, or iteration, especially for organizations with multiple departments, systems or legacy datasets.

The Utility Network: Built for the Future of Utility Operations

The UN is purpose-built for today’s utilities, enabling them to do more with their data, faster and more accurately. Here’s why the transition makes sense now:

  1. Advanced Asset Modeling
    UN supports complex connectivity, containment, and structural relationships across electric, gas, water, and telecom networks. It reflects how assets behave in the real world, enabling smarter analytics and better operational decisions.
  2. Mobile-Ready Architecture
    UN supports integration with modern mobile GIS and field data collection platforms, enabling map-based workflows, disconnected editing, and real-time sync.
  3. Improved Traceability and Analysis
    With robust network tracing tools, utilities can simulate outages, isolate faults, and plan switching operations directly within the GIS environment.
  4. Scalability and Enterprise-Ready
    Built on ArcGIS Pro and ArcGIS Enterprise, the UN enables cross-functional workflows—from engineering to customer service—on a common data foundation. Publishing as feature services supports “publish once, serve many” across web apps, dashboards, and REST-aware systems like EAM, OMS, and analytics tools.

     

Treat the UN Transition as a Strategic Investment, not a “Rip-and-Replace”

A successful UN journey is phased and ROI-oriented:

  • Start where value is highest: Target pilot circuits or pressure zones to prove benefits and tune your model.
  • Protect current operations: Run migrations in parallel; EpochSync Pro allows utilities to keep your legacy system and UN aligned during the transition.
  • Reuse what works: Preserve authoritative data, schemas where appropriate, and proven workflows—modernize where the payoff is clear.
  • De-risk change: Train super-users early, then expand. Establish clear validation gates before each scale-up.
  •  

A Proven Path Forward: Delta Utilities’ Migration Story

Transitioning to the Utility Network can seem daunting, but with the right approach and the right partner, utilities can migrate with confidence.

When Delta Utilities needed to migrate newly acquired gas assets from GE Smallworld to the Esri Utility Network, they turned to Epoch Solutions Group. The project was large in scale, time-sensitive, and complex, requiring a partner with both technical depth and utility-specific experience.

Using the Epoch UN Blueprint, a structured deployment framework, and EpochSync Pro for automated data synchronization, Epoch helped Delta Utilities complete its migration with speed and accuracy, achieving:

  • Synchronized GIS data across legacy systems
  • A tailored network model aligned with Delta’s operations
  • 60% reduction in manual mapping and configuration time
  • A fully validated, zero-error UN at cutover

Epoch Solutions Group was able to accelerate our migration timeline while maintaining data quality, minimizing downtime, and reducing transition costs.

Mark Mitchell, Director of Operations Technology, Delta Utilities

This migration positioned Delta Utilities to operate on a single, modern GIS platform, improving data governance and laying the groundwork for scalable operational growth.

Modernize with the UN Now for Long-Term Gains

Now is the ideal time for utilities to embrace the UN and build a strong foundation for future-ready operations. Migrating to the Esri UN offers utilities:

  • Improved efficiency through automated workflows, cleaner editing, and digitized data
  • Enhanced resilience with better situational awareness and trace tools
  • Stronger compliance via accurate audit trails and role-based permissions
  • Easier integration with mobile, SCADA, EAM, and ADMS platforms

Let’s Talk About Your UN Migration Plan

Epoch Solutions Group combines deep Esri expertise with utility-specific experience to guide organizations through every stage of their GN to UN migration, from planning and modeling to testing, validation, and deployment.

Whether you’re just starting to evaluate your options or already assessing tools, we can help you define a roadmap tailored to your timeline, budget, and goals.

Contact us to learn how Epoch Solutions Group can accelerate your GN to UN migration and ensure a seamless, future-ready transition.

Caleb Hopkins

Caleb Hopkins

Director of Utility Network Services
Artboard 44

Moving from Geometric Network to Utility Network

Esri will officially retire the Geometric Network in March 2026, ending support for patches, updates, and most technical assistance.

Timelines vary depending on network complexity, but many utilities complete the migration in 12–18 months. Epoch Solutions Group has worked with utilities to transition in just 9 months. Starting early allows for better planning, stakeholder engagement, and testing.

Yes. Many utilities adopt a phased UN migration strategy, starting with crucial UN assessments and pilot areas before full deployment.

Look for a provider with Esri-certified professionals, proven project experience, and tools that simplify data migration, like EpochSync Pro. As an Esri Gold Partner with the Network Management Specialty credential, Epoch Solutions Group brings deep technical expertise and a structured, repeatable methodology through its UN Blueprint framework. Our work with Delta Utilities was recognized with an Esri IMGIS award for delivering an efficient and optimized Utility Network implementation.

The cost varies based on your utility’s footprint, data quality, and integration requirements. At Epoch Solutions Group, we keep costs predictable with our enterprise-grade yet right-sized approach. Our team uses state-of-the-art accelerators like EpochSync Pro and our proven UN Blueprint framework. You benefit from Esri-certified experts, a senior-led delivery model, and a streamlined process without the bureaucracy of larger implementers.

The result? Faster implementation, lower risk, and measurable ROI. Many utilities recoup costs through reduced rework, improved data governance, and seamless integration—getting everything they expect from a top-tier Esri partner, without the overhead.

Turning Data into Action: How Reporting and Analytics Strengthen Utility Field Operations

Posted on by Ciara Tobin

Utilities are challenged to maintain reliability, safety, and efficiency, often across vast and complex service areas. From asset inspections and vegetation management to emergency response and compliance, the demands on field operations crews are constant and intense.

Without real-time visibility and data-driven insights, operations leaders are essentially flying blind. They risk delays, inefficiencies, and compliance issues that can impact the network’s integrity and the utility’s bottom line.

This is where powerful mobile workforce management platforms can make a measurable difference. By embedding robust reporting and analytics into daily field operations, utilities can turn raw data into actionable intelligence and transform how field operations work is done.

Why Do Reporting And Analytics Matter In Utility Field Operations?

Utility field operations are a high-stakes balancing act. Crews manage thousands of tasks every day, often in hard-to-access service areas. Every task generates data, from work order status updates and GPS locations to equipment usage and inspection photos. However, with paper processes and outdated legacy systems, it can be difficult to analyze and extract actionable insight from the raw data. Deploying a digitized utility workforce management platform can transform that challenge into an opportunity.

The key benefits of reporting and analytics for utility field operations are improved reliability, optimized workforce deployment, and safer, more efficient fieldwork:

  • Improved reliability: Because map-based dashboards give real-time visibility into the network, leaders can immediately see issues with assets or networks, track crew locations, and monitor repair progress. The result is faster decision-making that reduces delays, speeds up service restoration time, and strengthens compliance reporting.
  • Optimized workforce deployment: Unlike manual scheduling tools or spreadsheets, modern analytics can help utilities match resources to the highest-priority needs. Leaders can use historical outage data and current asset conditions to send the right crews with the right equipment, reducing unnecessary truck rolls and improving first-time fix rates.
  • Safer, more efficient fieldwork. When inspection photos, GPS coordinates, and equipment data are aggregated, utilities can identify risks earlier. This means crews can be alerted to aging transformers or vulnerable assets and intervene proactively to prevent disruptions.

A workforce management platform with analytics helps utilities shift beyond simply reacting to issues as they occur. By identifying patterns and anticipating risks, back-office leaders and onsite field crews can make more strategic decisions that help prevent disruptions and improve service reliability.

Core Capabilities Utilities Should Look For in Reporting and Analytics Tools

To take advantage of these opportunities to transform field operations, utility workforce management platforms can include capabilities such as:

  • Configurable reports: Because every utility team has different priorities, configurable reporting is essential. Tailored reports can highlight open work orders, crew productivity, or equipment usage to ensure each team gets the information that matters to them.
  • Visual dashboards: Reporting dashboards give map-based views of assets, conditions, and crew locations. Compared to traditional lists, this powerful at-a-glance view provides real-time situational awareness, supporting faster and safer decision-making, especially during storms or emergencies.
  • Comparative analytics: When performance is tracked by region, crew, or asset type, leaders can more easily identify patterns. Comparative analytics reveal trends and highlight best practices or underperforming areas, creating opportunities for continuous improvement across the organization.
  • Predictive capabilities: Analytics tools can help flag overdue work or forecast future needs, such as which work orders are at risk of becoming overdue, so operations teams can intervene and avoid service interruptions and extend asset life.
  • Permission controls: Role-based permissions ensure that individual users across a distributed workforce only have access to the data they need, protecting sensitive information and helping crews stay focused on their specific responsibilities.

The Asplundh Example: Turning Data into Action

Asplundh, one of the largest utility vegetation management and infrastructure services companies in North America, was tasked with completing high-volume pole inspections for a utility client. Its legacy system could not scale with the workload, and crews struggled to get real-time situational awareness and track their progress.

After adopting the EpochField workforce management platform with advanced reporting and analytics, Asplundh was able to see immediate, measurable results:

  • Accurate situational awareness: Operations teams gained a single view of all ongoing and upcoming work.
  • Faster, more accurate inspections: The new platform enabled crews to work more efficiently, leading to faster inspections with higher data accuracy.
  • Boosted productivity: Operations leaders were able to track progress against goals in real time, allowing them to optimize crew deployment.
  • Crew empowerment: Field crews could monitor completed work units that are directly tied to their compensation. This transparency and direct feedback made crews more engaged and efficient.

Asplundh’s experience shows that the right tools, analytics, and reporting don’t just inform leadership; they can also directly empower the crews doing the work.

The Strategic Benefits of Reporting and Analytics for Utilities

Reporting and analytics are not just operational tools. They are the foundation for stronger, more resilient utilities. Adopting a strategic, data-driven approach has a ripple effect across the whole organization:

  • Improved reliability: Because data analysis quickly identifies asset risks or maintenance needs, utilities can address issues before they cause costly outages.
  • Optimized workforce planning: Unlike manual scheduling, automated reporting and analytics ensure that crews are deployed where they will have the most impact, maximizing efficiency and responsiveness.
  • Easier regulatory compliance: Automated documentation of inspections and maintenance creates an accurate audit trail, so compliance checks become faster and less resource-intensive while leadership gains confidence in the accuracy of field data.
  • Greater operational agility: When storms or other emergencies strike, real-time dashboards show asset conditions and crew locations at a glance. This allows operations teams to respond faster, allocate resources more effectively, and restore service with greater speed.
  • Cultural impact: As we saw with Asplundh, crews with access to modern digital tools work more efficiently and report higher job satisfaction, fostering a culture of continuous improvement that benefits the entire organization.

Conclusion

Reporting and analytics for utility field operations are no longer optional. They provide the essential foundation for greater reliability, faster response, safer crews, and stronger compliance. Mobile workforce management platforms like EpochField offer a configurable solution that can support and transform decision-making, enabling utility field operations to shift from guesswork to insight-driven action.

At Epoch Solutions Group, we work with utilities to configure solutions that meet today’s challenges and scale for tomorrow’s needs. Ready to see how a modern workforce management solution can help you? 

See How Epochfield Can Transform Your Field Operations.

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Gradient Navy Teal Reporting and Analytics

About Analytics & Reporting

Utilities that adopt modern reporting and analytics can deploy crews more effectively, reduce outages, improve safety and efficiency, boost reliability, simplify compliance, and respond faster in emergencies.

Prioritize tools with configurable reports, real-time dashboards, comparative and predictive analytics, and strong permission controls. These capabilities will drive measurable results.

They turn reactive operations into proactive ones by anticipating risks, which in turn improves safety, speeds service restoration, and strengthens the integrity of the network.

Moving from legacy systems or paper-based processes drives greater reliability, efficiency, compliance, and agility, together with supporting a cultural shift toward continuous improvement.

Moving to the Esri Utility Network: The Ultimate Guide to Achieving a Smooth Transition

Posted on by Ciara Tobin

With power demand and extreme weather wreaking havoc on energy reliability, utility networks are pressured like never before. Legacy networks are not conducive to managing large, complex data sets, nor do they transform that data into insights that facilitate informed, GIS-based decision-making.

For reasons like these, many utilities are migrating to the Esri ArcGIS Utility Network—a modern framework that simplifies the task of managing a complex network with high fidelity and scalability. But while the Utility Network offers significant business benefits, making the switch can feel like an overwhelming undertaking.

This guide will help you achieve a smoother transition to the Esri Utility Network, enabling your organization to capitalize on its powerful advantages while minimizing operational disruption.

Download the Guide to Learn:

  • Why utilities are moving to the Esri Utility Network
  • Top considerations for optimizing your utility network implementation
  • 5 essentials to look for when choosing a network migration partner
  • How a structured blueprint can smooth the network transition

Download the Guide

Boosting Morale in the Field: EpochField Fuels Greater Job Satisfaction for Utility Crews

Posted on by Ciara Tobin

Utility field crews are out on the front lines daily, overcoming formidable challenges to ensure customers enjoy reliable, safe power. They work long hours, battle difficult conditions, and traverse large service areas. Alongside the obstacles that come with the job, many field crews face additional hurdles that make a tough role even tougher—including outdated tools, cumbersome paper-based processes, and a lack of real-time data.

In a challenging labor market where talent is hard to recruit and retain—with more than 30 percent of utility workers within five years of retirement—utilities cannot afford missteps that erode job satisfaction for their most valuable field crews. The EpochField workforce management platform helps utilities mitigate this risk, equipping teams with modern digital tools and streamlined processes that enhance efficiency, improve safety and strengthen overall job satisfaction.

Why Traditional Processes Frustrate Utility Field Crews

Inefficient manual processes and technology limitations have long plagued utility field staff, contributing to job satisfaction and lost productivity.

  • When systems don’t optimize scheduling and routing, field employees spend more time than they should in transit, wasting finite work hours.
  • When the utility lacks the technology infrastructure to share real-time data, field crews lack the timely information to complete their work efficiently.
  • When the utility relies on outdated or inaccurate maps, service teams lack the situational awareness needed to work effectively and maintain safety on the job.

Today’s utility workers expect to use digital tools and modern technology, but few enjoy that experience. According to a utility industry survey, 51 percent of employees say some of their company’s technology is “insufficient or out of date.” Workers recognize that a lack of proper technology slows their work, makes it difficult to keep track of work orders, impedes communication with the operations team, and hinders their ability to adapt to changing conditions.

All of this adds up to a frustrating, stressful experience that drives job dissatisfaction. Notably, 92 percent of utility workers said job satisfaction directly impacts productivity, either moderately or to a great degree. Poor morale also fuels turnover, which increases costs and can jeopardize customer service.

Contact an Epoch Sales Consultant today ⟶

How Mobile Workforce Management Boosts Morale

Utilities that invest in modern technology avoid these risks by positioning their field crews to work efficiently, effectively, and safely. One of the most impactful applications is a robust mobile workforce management solution like EpochField.

EpochField is a map-first mobile workforce management platform that empowers utilities to digitally transform, automate, and streamline field service operations. This single application improves all field workflows and facilitates geospatially enabled back-office scheduling, work type authoring, and work order creation.

Utilities that rely on EpochField report significant gains in worker morale and improved talent recruitment and retention, driven by the following critical advantages:

  • An Experience That Meets Expectations. Today’s field service workers expect their employers to provide digital tools that make the job easier. EpochField meets— and exceeds— these expectations with a robust mobile application that delivers access to real-time GIS data and maps via a smartphone or tablet, combined with an intuitive easy-to-use interface. The solution’s offline capabilities equip field crews to work uninterrupted on the go, even where Internet access is unreliable or unavailable.
  • Improved Efficiency. More than 30,000 utility field employees use EpochField daily to streamline their work and complete more tasks, faster. The platform automates every field service workflow—including work order creation and distribution—so field crews can conduct inspections, repairs, and maintenance with ease. Automatic assignment and route notifications eliminate wasted steps and manual work.
  • Optimized Route Planning and Dispatch. EpochField’s Work Scheduler enables back-office and field managers to optimize crew assignments and provide the fastest routes to the next assignment, improving employees’ experience and maximizing time on productive tasks.
  • Better Communication. By connecting field crews to the back-office team, a modern workforce management platform keeps teams agile and aligned across different work sites as assignments or conditions change. Real-time communication ensures rapid response and effective collaboration.
  • Enhanced Safety. EpochField delivers a visual, map-based view of real-time GIS data and improves spatial awareness and reducing risk on the job. The platform modernized and automates gas leak survey and vegetation management processes for improved safety and regulatory compliance.

Utilities Improve Job Satisfaction with EpochField

Many leading electric and gas utilities report that the EpochField platform has improved worker satisfaction by equipping crews with the modern tools they need to work smarter.

San Diego Gas & Electric (SDG&E) describes how EpochField has transformed the way field crews work:

“Before implementing EpochField, SDG&E field workers relied primarily on paper maps – some 27,000 of them – to manually record infrastructure data collected in the field during its annual field patrols,” said Jeffrey Lewis, a consultant who worked with the utility to orchestrate the digital transformation initiative. “Not only did this process create incredible amounts of data entry work for SDG&E on-site employees, but it also made it difficult to keep records up to date throughout the year as the collection and recording processes were so time and labor intensive.”

Now, SDG&E field crews use EpochField’s intuitive mobile app on their smartphone, tablet, or laptop, avoiding the manual steps they once used to collect, record, and process field data ensuring records remain current.

Nashville Electric Service (NES) also benefited from a unified, digital system of record. Before EpochField, NES field crews wasted effort conducting damage assessments without consistent progress data. “Because we didn’t have consistent data on work progress, engineering damage assessment teams were repeatedly going over the same circuit, wasting hours and many vehicle miles,” said John Savary, who served as the main technical contact for the project.

“With EpochField we’re able to deploy these teams quickly, based on fresh data they can download quickly and display fast, even offline,” he noted. Storm damage teams can use the system’s breadcrumb feature to complete circuit span assessments without making unnecessary repeat visits, and can report their progress back to office staff in real time, helping operations coordinate critical restoration efforts.

“The field teams also find it valuable to have all the GIS data present in a map with NES’s custom symbology, and to be able to interrogate this data along with circuit training,” he added.

EpochField provides the foundation to transform your field service operations. If your utility is ready to equip field crews with the modern technology that improves efficiency, safety and job satisfaction, it’s time to evaluate the EpochField workforce management platform.

Contact an Epoch sales consultant to learn how our digitized, geospatial solution can improve field worker morale, reduce turnover, and keep your organization fully staffed to deliver reliable energy. Or visit our Utility Operations Resource Center for more insights and resources from the utility experts at Epoch Solutions Group.

Mike Mitchell

Mike Mitchell

Vice President of Customer Success
Gradient Navy Teal Field Workforce Management

Boosting Morale in the Field

Mobile workforce management platforms like EpochField streamline utility workflows, improve safety, and offer real-time GIS access, leading to higher job satisfaction and retention.

Paper-based processes and outdated tech slow down work, hinder communication, and increase stress—factors that negatively affect field crew morale and productivity.

Features like offline access, optimized routing, real-time communication, and intuitive GIS maps help utility field crews complete tasks more efficiently and safely.

Utilities using digital workforce management tools like EpochField report stronger recruitment and retention by aligning with the expectations of today’s tech-savvy workforce.

By using EpochField’s real-time data and mobile mapping, SDG&E eliminated paper maps, while NES reduced redundant work and improved storm response.

The Future of Vegetation Management: How Digitized Solutions Help Utilities Address the Growing Risk

Posted on by Ciara Tobin

Nearly one-quarter of the power outages in the US are related to vegetation risk, according to research by The College of Nature Resources. The utility sector spends an estimated $6-8 billion annually on vegetation management, per Accenture, making it critical that these resources are used effectively. Many utilities are discovering that a digitized, map-first asset management solution can improve their vegetation management efforts, ensure they allocate resources strategically, and reduce the likelihood of a vegetation-related power outage or wildfire.

The Growing Impact of Vegetation on Utilities

The risk of vegetation contributing to costly and potentially dangerous power outages is on the rise, especially as severe weather events become more frequent due to climate change. The rising prevalence of drought conditions presents a significant challenge.

In the fall of 2024, 48 states experienced some level of drought—a situation The National Oceanic and Atmospheric Administration (NOAA) deemed “historic.” If a downed power line comes into contact with dry vegetation, it can spark a fire that takes power out of service and threatens properties and lives.

Even in the absence of weather issues, overgrown trees have the potential to extend into overhead power lines and ignite a fire. And while not all wildfires result from power equipment coming into contact with vegetation, the growing frequency of these events—from the 2023 Smokehouse Creek Fire in Texas, to the devastating wildfires on Maui and more recently in Los Angeles—has heightened awareness of the urgent need to reduce vegetation as a contributing factor.

Adding to the complexity, utilities must now comply with the updated Transmission Vegetation Management reliability standard from the North American Energy Regulatory Commission (NERC), which went into effect April 1, 2024. FAC-003-5 impacts all NERC Registered Transmission Owners and Generator Owners. As utilities add transmission capacity to address growing energy demand, while simultaneously transitioning to renewable energy, complying with this updated standard adds another layer of complexity.

Transforming Traditional Vegetation Management

When vegetation near utility assets is left unmanaged, it poses serious risks to power companies and their customers. That’s why utilities across the US engage in proactive vegetation management, such as pruning trees, removing trees and flammable brush, and widening rights-of-way to expand the area where they can manage vegetation.

However, the high cost of utility vegetation management and persistent labor shortages require utilities to adopt a more strategic, data-driven approach. Traditionally, vegetation management has been performed on fixed schedules based on historical patterns. But as weather patterns become more unpredictable, this approach becomes inadequate.

Instead, forward-thinking utilities are leveraging advanced technology to better inform their vegetation management strategies, prioritizing high-risk areas and maximizing the impact of their resources.

Contact an Epoch Sales Consultant today ⟶

Where Legacy Systems Fall Short on Vegetation Management

To reduce fall-in, grow-in, and other vegetation risks, utilities need full visibility into where vegetation is encroaching on field assets or otherwise threatening reliable power. Equipped with accurate, real-time data, they can proactively forecast vegetation management needs, efficiently schedule inspections, and direct maintenance teams to the most critical areas.

However, traditional legacy systems and a lack of integration among disparate data sources make vegetation management challenging for today’s utilities. The information needed to inform vegetation management comes from multiple sources, which is often stored and managed within a variety of disconnected systems. For example, drone-captured aerial images and geospatial data from sources like LiDAR (light detection and ranging) are typically gathered using a mix of manual and digitized processes. As a result, the data is collected and housed in various formats that make it difficult to structure, synthesize, and process it for effective use.

Even as satellite technology provides more geographic and geospatial data, processing these massive data volumes requires significant computing power – something that outdated IT infrastructure and legacy systems struggle to handle.

A Digitized Solution Reduces Vegetation Risk

Managing vegetation proactively and strategically demands a modern technology platform that supports gathering, synthesizing, and analyzing all the data inputs required to assess risk and direct field resources. Many utilities find that a digitized, geospatial asset management platform greatly improves vegetation management by providing a single repository of real-time data about field assets and the state of nearby vegetation.

By tracking each asset’s geospatial location and integrating data across many sources, a digitized solution provides the visibility utilities need to develop and execute effective vegetation management strategies. The solution standardizes data that is gathered from a variety of sources and exists in many different formats, including data from drones, satellites, mobile devices, and information within manual documents.

With the capability to automate field crews’ workflow end-to-end, a mobile workforce management platform streamlines work order creation, optimizes staff scheduling and deployment, facilitates tracking of vegetation management work progress, and ensures the utility allocates finite resources wisely. A modern, digitized asset management solution further improves vegetation management by giving field crews mobile access to the real-time data they need to carry out work orders efficiently and accurately.

Leading Utilities Improve Vegetation Management with EpochField

To meet today’s challenges, leading utilities are turning to EpochField, a map-first, geospatial asset management solution designed to modernize and streamline vegetation management operations. Purpose-built for utilities and scalable to any size organization, EpochField digitally transforms, automates, and streamlines field service operations, including the mission-critical task of vegetation management. This modern solution provides the spatial intelligence to inform vegetation management activities while seamlessly integrating with legacy systems, enterprise applications, and mobile devices for access to real-time data.

Many of EpochField’s newest enhancements greatly aid utilities in managing vegetation efficiently and effectively. For instance, the enhanced Edit Multiple Work Features tool equips field crews to manage tasks more accurately and simplifies the job of bulk editing work features. Updated Workflow Forms save field crews time by guiding them through the form logically, while allowing them to use the Workflow Builder to create these forms using simple drag-and-drop functionality. The Workflow Builder now includes a Spatial Lookup feature that supports auto-populating category values in workflow forms, using nearby features based on a specified spatial distance. These are just a few of the many EpochField features utilities can use to create vegetation management work orders and implement these tasks in the field.

Don’t let outdated technology hold back your vegetation management strategy. Contact an Epoch sales consultant to learn how our digitized, geospatial asset management solution can help reduce vegetation-related risks and improve operational efficiency. Visit our Utility Operations Resource Center for more insights and resources from the utility experts at Epoch Solutions Group.

Mike Mitchell

Mike Mitchell

Vice President of Customer Success
Gradient Navy Teal Spatially Aware

The Future of Vegetation Management

Drought, climate change, and extreme weather have increased vegetation-related outage and wildfire risks, making proactive, data-driven vegetation management essential for utility safety and reliability.

Legacy vegetation management systems often struggle to integrate data from drones, LiDAR, satellites, and manual sources, making it difficult to assess risk, schedule inspections, or direct field crews efficiently.

A mobile, map-centric platform centralizes real-time asset and vegetation data, streamlines scheduling, enables mobile workflows, and helps utilities prioritize high-risk areas.

EpochField offers real-time GIS visibility, workflow automation, mobile crew tools, and new features like Spatial Lookup and enhanced Workflow Forms to simplify and accelerate vegetation management tasks.

Digitized platforms standardize and track vegetation data, automate documentation, and support compliance by ensuring visibility and accountability across field operations.

Enhancing Form Usability with EpochField’s Show Intelligent Workflow Rule

Posted on by Ciara Tobin

A Smarter Way for Utilities to Streamline Data Collection

Efficient data collection for utility companies starts with well-designed forms. Field crews rely on structured, intuitive workflows to capture critical data quickly and accurately. However, a cluttered, overwhelming form can slow operations, frustrate users, and increase the likelihood of data entry errors.

That’s where EpochField’s Show Intelligent Workflow Rule comes in. This feature dynamically adjusts form visibility based on user input, ensuring that only the most relevant fields appear at any given time. The result? A more efficient, intuitive, and user-friendly experience—helping utilities improve field productivity, reduce errors, and enhance regulatory compliance.

What is the Show Intelligent Workflow Rule?

The Show Intelligent Workflow Rule is a built-in feature of EpochField, designed specifically for utilities that need to manage field operations efficiently. It enhances form usability by dynamically displaying or hiding fields based on predefined conditions, ensuring field technicians only see the information they need to complete their tasks.

Key Benefits for Utilities:

  • Reduces clutter by hiding irrelevant fields.
  • Improves user experience by making the form intuitive and easy to navigate.
  • Enhances efficiency by ensuring users only see what’s necessary.
  • Minimizes errors by guiding users through the form logically.

How Does the Show Intelligent Workflow Rule Work?

1. Initial Form Display

When the form is first loaded, only categories and fields not marked as Hidden by Default will be visible. This ensures a clean layout and streamlined user experience.

2. Dynamic Field Display

As users fill out the form, specific inputs trigger additional fields to appear when necessary. This happens when a user selects an option from a dropdown, checks a box, or provides other qualifying inputs.

3. Field Hiding

Fields that do not meet the workflow conditions remain hidden, ensuring users only see information relevant to their input. This prevents unnecessary distractions and speeds up the data entry process.

4. Required Fields

Only required fields relevant to the user’s selections will be displayed. This ensures that users enter all essential data without having to sift through irrelevant fields.

Real-World Example: Gas Meter Inspection

To demonstrate how EpochField’s Show Intelligent Workflow Rule enhances field operations, let’s explore a utility-specific use case—gas meter inspections.

Scenario:

You are conducting a gas meter inspection, and the form needs to determine whether damage is present.

How the Rule Works:

  1. When the form loads, the category “Damage Present” is visible, with two options: Yes or No.
1-epochfield-damage-present-form-load-category
  1. If the user selects “Yes”, configurable additional fields and categories related to damage appear, prompting the user to provide details such as:
    • Type of damage
    • Severity
    • Additional remarks
2-epochfield-configurable-fields-damage-description
  1. If the user selects “No”, the damage-related fields remain hidden, allowing the user to move on to the next section.

This dynamic behavior ensures that only relevant fields are presented, making the inspection process smooth and efficient.

Contact an Epoch Sales Consultant today ⟶

How to Configure the Show Intelligent Workflow Rule

Implementing this feature in EpochField is simple and intuitive. Follow these steps to configure Show Intelligent Workflow Rules for utility field operations:

1. Create a Category or Field

  • Define a category or field that should be hidden by default.
  • For step-by-step instructions, refer to the EpochField Knowledge Base.
3-epochfield-create-a-category-or-field-hidden-by-default
3-epochfield-add-category-category-name-hidden-by-default-2

2. Create a New Intelligent Workflow Rule

  • Set up an Intelligent Workflow Rule to control when fields should be shown or hidden.
  • Learn more about setting up workflow rules in EpochField’s Documentation.
5-epochfield-create-a-new-intelligent-workflow-rule

3. Define Conditions

  • Establish conditions that trigger field visibility.
  • Example: If “Damage Present” is marked “Yes”, additional damage-related fields become visible.
6-epochfield-define-conditions
7-epochfield-epochfield-define-conditions-2

4. Publish the Task Type

  • Ensure the changes are applied and published to the server.
8-epochfield-publish-the-task-type

5. Test and Optimize

  • Conduct thorough testing to confirm that the fields appear and disappear as expected based on user input.
  • Validate that the rule improves efficiency and reduces errors in the field.

Utility Companies Trust EpochField for Smarter Workflows

EpochField’s Show Intelligent Workflow Rule is a powerful tool for enhancing form usability and efficiency. This feature helps utilities:

  • Accelerate inspections and audits
  • Ensure regulatory compliance with precise data collection
  • Improve field crew productivity by eliminating unnecessary inputs
  • Simplify complex forms for faster, more efficient workflows

Whether you’re conducting inspections, collecting survey responses, or processing applications, this feature makes forms more intuitive and user-friendly.

Ready to simplify your utility workflows?

Start leveraging EpochField’s Show Intelligent Workflow Rule today to enhance efficiency, compliance, and field operations.

If your utility isn’t using EpochField yet, contact an Epoch sales consultant to see how our industry-leading solution can transform your field operations.

Shane Hullinger

Shane Hullinger

Director of Product Management
Gradient Navy Teal Workflow Automation

About Epoch's Show Intelligent Workflow Rule

The “Show” rule allows administrators to define conditions that control when a data field appears on screen. This ensures field users see only the fields that are relevant based on earlier responses in the workflow.

Unlike legacy systems that rely on complex Python scripts or XML, EpochField uses a “No Code” configuration interface where administrators can set up “If/Then” logic directly within the Form Designer.

By hiding unnecessary fields, the rule reduces form clutter and limits scrolling, helping technicians move through workflows more efficiently and focus on relevant inputs.

Dynamic forms adapt to real-time inputs, like revealing leak grading fields only when a leak is detected, which streamlines inspections and accelerates job completion times.

The Right Technology Can Help UK and EU Utilities Improve Asset Management Amidst Evolving Regulations

Posted on by Ciara Tobin

Utilities in the UK and Europe face a myriad of challenges in the quest to provide safe, reliable power. In the midst of escalating energy demand and ambitious climate change goals, the evolving regulatory landscape adds another layer of complexity that directly impacts utility asset management. Equipped with the right technology, UK and EU utilities can simplify and streamline compliance with regulatory requirements while meeting shifting expectations.

Changing Regulations Add Pressure on Utilities

As utility regulations evolve in Europe and the UK, the compliance function becomes more critical yet increasingly complex. Below are some of the most impactful regulatory changes affecting how utilities in the region manage field assets and maintain compliance.

  • The UK’s Renewables Obligation (RO) requires electric utilities to provide a certain number of renewable obligation certificates (ROCs) per MWh of electricity supplied. This affects providers in England, Wales, Scotland, and Northern Ireland. Complying with the new 2025-2026 obligation requires completing critical actions by key deadlines, such as providing estimated and final data on total electricity supplied during the obligation period and presenting ROCs and/or making a buy-out payment to meet the obligation.
  • The Market-Wide Half-Hourly Settlement is expected to drive a significant smart meter upgrade (and cost savings) among millions of consumers and businesses in the UK starting April 1, 2025. While second-generation smart meters already record energy usage on the half-hour, those using first-generation smart meters will need to upgrade. As newer smart meters roll out, energy suppliers will be well-positioned to create new revenue streams and tailor products and tariffs based on energy use.
  • The EU Gas Storage Regulation mandates that gas storage facilities be filled to at least 90% of capacity by November 1, with intermediate targets set for February 1, May 1, July 1, and September 1. These requirements ensure adequate gas supply for the 2025-2026 winter season, impacting EU countries with underground gas storage facilities and those connected through the gas network.
  • To further safeguard gas supply, EU governments have extended gas demand reduction measuresuntil March 31, 2025. Initially adopted in 2022 in response to the supply disruptions and price volatility caused by Russia’s invasion of Ukraine, this initiative aims to reduce gas demand by 15%.
  • The Network and Information Systems Directive (NIS2), enacted in October 2024, is intended to reduce cybersecurity risk and enhance operational resilience, particularly for essential sectors like energy and utility services, where attacks on critical infrastructure could be catastrophic. Utilities will be required to implement stricter cybersecurity measures, improve resilience against cyber threats, and meet incident reporting requirements.

Along with these regulatory changes, utilities are striving to meet aggressive climate change and decarbonization goals. At COP29, the UK announced a goal to reduce emissions by 81% by 2035, while the European Commission aims to reduce net greenhouse gas emissions by at least 55% by 2030 and achieve net-zero emissions by 2050.

Meanwhile, aging infrastructure is making it increasingly difficult for UK and EU utilities to meet rising demand while implementing decarbonization efforts and transitioning to clean energy sources. The adoption of electric vehicle, the expansion of cloud computing, and the increasing use of AI are all taxing the grid, fueling the need for significant modernization and upgrade projects.

Contact an Epoch Sales Consultant today ⟶

Digitized Utility Field Service Management Improves Compliance

In the face of these realities, electric and gas utilities in the UK and Europe recognize that strategic, proactive asset management is more critical than ever. By leveraging a digitized utility field service management platform, they can enhance compliance, improve asset availability, and ensure worker safety and efficiency.

A map-first field service management platform helps utilities comply with evolving regulatory requirements designed to improve safety, ensure reliability, and protect the planet. The following capabilities are hallmarks of a modern field service management platform, streamlining and simplifying compliance functions:

  • Real-time Data Collection and Reporting. Complying with regulatory reporting obligations requires access to real-time data about field assets. A modern asset management platform integrates GIS and other data across disparate systems, including back-office solutions, to ensure accurate reporting. By adding a data migration tool such as EpochSync Pro, utilities can further ease compliance reporting by streamlining the process of getting GIS data into a format that enables them to use the Esri ArcGIS Utility Network. EpochSync Pro seamlessly synchronizes data bidirectionally and accurately between Smallworld Version Managed Data Stores and Esri ArcGIS Enterprise Geodatabases.
  • Tracking and Tracing Capabilities. The ability to track and trace every field asset with confidence is essential to maintaining compliance. A robust field workforce management solution offers digital as-built capabilities that ensure real-time visibility of assets across the network. These solutions also improve documentation management and make it easier to maintain a complete audit trail of historical asset information.
  • Safety-Related Functionality. Improved safety is at the heart of many utility industry regulations, so an effective field service management platform must support this objective. A mobile workforce management solution provides field crews with the situational awareness to work safely based on real-time data about conditions on the ground.
  • Regulatory Updates and Guidance. A field workforce management vendor should relieve some of the compliance burden from utility staff by keeping tabs on regulatory changes and updating the system accordingly. A best-in-class vendor also shares compliance best practices, leveraging its experience across the global utility industry.

Along with enhancing regulatory compliance, a mobile workforce management platform can help gas and electric utilities meet evolving demands by improving operational excellence. In a fast-changing environment, it’s essential to leverage technology to increase visibility into field operations, improve agility, and enhance worker efficiency.

For UK and EU utilities striving to achieve these objectives, the following features should be considered essential components of a field service management solution.

  • Grid Resilience and Reliability Support. Today’s electric and gas utilities need solutions that help them deliver reliable power amidst the rising incidence of climate-driven extreme weather. The right platform supports this goal by speeding and improving outage response and streamlining incident reporting.
  • Mobile Capabilities. An increasingly mobile workforce requires the tools to inspect, maintain, and repair field assets efficiently and safely. That’s why many utilities in the UK and EU are adopting a map-centric asset management system. By equipping their crews with robust mobile apps and the ability to work offline if needed, they’re speeding and simplifying field work and improving efficiency.
  • Predictive Analytics. Modern, digitized field workforce solutions incorporate advanced analytics designed to predict failures, optimize maintenance, and provide the data operations teams need to mitigate risk.

Utilities in the UK and Europe Improve Compliance with EpochField

No matter how complex or volatile the regulatory environment, electric and gas utilities in the UK and EU have a powerful solution at their disposal: the EpochField platform.

EpochField is a map-centric, geospatial-based platform that provides the modern capabilities these organizations need to maintain regulatory compliance, while achieving the operational excellence to improve resilience against weather and other threats, enhance power reliability and availability, and meet growing demand. It’s a highly scalable and easily configurable solution that simplifies compliance through improved data visibility, access, and reporting along with robust tracking and tracing. EpochField also enhances the entire field operations function by streamlining the work, equipping mobile crews with robust capabilities, and improving data management—even across multiple legacy applications and third-party systems.  

EpochField is the flagship product of Epoch Solutions Group, dedicated to equipping utilities to achieve operational excellence, sustainable growth, and regulatory compliance. We become a true partner to your business, combining our deep utility industry expertise with an innovative, purpose-built solution that helps you meet evolving challenges.

Contact an Epoch sales consultant to learn how our field asset management solution can help you maintain regulatory compliance and achieve operational excellence. Or visit our Utility Operations Resource Center for insights and resources from the utility experts at Epoch Solutions Group.

Mike Mitchell

Mike Mitchell

Vice President of Customer Success
Gradient Navy Teal Work Order Management

UK and EU Regulations

UK and EU utilities must comply with updates like the Renewables Obligation, NIS2 cybersecurity directive, and new gas storage regulations that require better data, traceability, and infrastructure visibility.

Using a mobile field service management platform like EpochField helps integrate real-time data, automate reporting, and ensure full audit trails.

Key features include mobile access, digital as-builts, GIS integration, and automated data synchronization across legacy systems.

It streamlines compliance while improving grid reliability, field crew efficiency, and resilience against climate-related risks.

Accurate asset tracking ensures compliance, supports reporting, and improves decision-making during audits and regulatory reviews.

AI Can Transform Utility Operations—and These Steps Will Help Prepare Your Data for the Shift

Posted on by Ciara Tobin

The demand for more power—delivered reliably, safely, and with resilience—has never been greater. The growth in cloud computing and electrification is fueling demand dramatically, while extreme weather and cyberthreats are placing the grid at higher risk.

Amidst this unprecedented change, utilities are turning to artificial intelligence (AI) and machine learning (ML) as powerful strategic weapons. An IBM study found that three-quarters of energy companies have implemented artificial intelligence (AI) in their operations or are exploring the idea.

Impactful use cases for AI and ML in utility operations abound. For example, these technologies can predict asset failures, analyze vegetation for heightened fire risk, detect cyber threats, improve demand forecasting based on patterns, reduce unplanned downtime, improve field crew productivity through smarter scheduling, and optimize the grid based on historical use, consumption trends, weather forecasts, and other critical information. AI is especially adept at analyzing massive volumes of data—a capability which utilities can use to spot trends that warrant action and make the most informed decisions.

Data holds the key to turning AI into an operational advantage, but siloed legacy systems and disparate data sources create formidable obstacles for utilities. The following steps can improve data preparedness for utilities that are ready to transform their operations with AI-enabled applications.

Unify Your Data Sources  

An effective utility operation depends on data from many sources, including supervisory control and data acquisition (SCADA) systems, advanced metering infrastructure (AMI), outage management systems (OMS), and the geographic information systems (GIS) that provide a complete view of the grid and utility network. Utilities are also operating asset management, work management, and customer information systems that may not integrate with each other—along with smart grid devices and IoT devices.

Given this complicated web of systems and data sources, it’s imperative for utilities to unify their data, integrate systems in real time, and create a single source of truth about network assets. This step is critical to leveraging AI-powered tools and solutions to their fullest.

Develop a Data Management Strategy

Another vital step in preparing for this transformation is the development of strategies for aggregating and managing the data AI will rely on to improve utility operations.  This can include meter data, historical data on grid and network performance, microgrid and islanding data, distributed energy resource (DER) data, and many other types.

Utility data management is a complex undertaking that involves tasks such as these, at a minimum:

  • Implementing a data warehouse solution ideally suited to handling utility-specific data
  • Developing data integration strategies for microgrid controllers and third-party applications
  • Establishing data-sharing protocols with DER owners and aggregators
  • Developing the necessary data infrastructure to support microgrid management and islanding operations
  • Creating a wide variety of data models, including those that enable microgrid performance analysis and optimization and others that integrate various DER types
  • Establishing scalable storage, archiving and retrieval processes for a high volume of data, along with retention policies that balance the need for historical data with the associated costs

Several specific data types require additional data management considerations. For example:

  • The proliferation of intelligent grid sensors and IoT devices requires edge computing strategies that support data streaming for real-time monitoring and integrate weather, satellite, and other data to improve resilience, while maintaining governance.
  • Gas pipeline integrity management demands the ability to consolidate inspection, maintenance, and risk management data, create quality standards for pipeline material and installation data, and facilitate the required regulatory reporting.
  • Gas demand forecasting and supply management requires effective management of historical consumption, weather, and market data, along with access to real-time gas flow monitoring and balancing information and reliable meter readings.

Ensure Data Quality and Integrity

AI algorithms demand high-quality, consistent data. Before adding AI-enabled tools and solutions, consider implementing measures for validating data on transformers, pipelines, and other assets in real time, and establishing data quality metrics specific to utility operations.

GIS data is especially vital to effective field operations, allowing utilities to model and analyze the network with accuracy. So it’s vital to implement processes that ensure GIS data is always accurate and keep data consistent across GIS and other systems. As utilities incorporate increasingly advanced geospatial data from sources like LiDAR (light detection and ranging), it’s equally important to develop strategies for integrating this information while maintaining its integrity.

Contact an Epoch Sales Consultant today ⟶

Shore Up Data Governance

Operating in a highly regulated industry demands attention to data monitoring, control, and governance to ensure compliance. That’s why any strategy for incorporating AI into the utility’s operations must be grounded in a sound data governance approach.

Automated reporting mechanisms, strict data quality controls, and complete audit trails can facilitate timely and accurate regulatory submissions. It’s also critical to define ownership for every data utility type data, develop clear data standards and naming conventions, and implement catalog solutions customized to your data types and use cases. A cross-functional data governance committee that spans operational functions is vital to data stewardship.

Enhance Data Analytics for Better Operational Intelligence

A wide range of data analytics can enhance operations, providing a window into key functions like predictive maintenance, energy demand and load forecasting, demand response, and outage management. AI initiatives are more effective when the utility is better prepared to leverage these metrics.

Before moving ahead with AI full-steam, utilities should take measures such as these to improve their data analytics capabilities:

  • Aggregate and consolidate asset performance, load, weather, outage, grid topology, pricing, and operational data, along with maintenance records
  • Develop data pipelines that facilitate real-time asset health monitoring and demand response program data integration
  • Create data feeds and pipelines for real-time power outage management and restoration, along with dynamic load forecasting and pricing
  • Implement data streaming mechanisms that improve real-time grid and network monitoring, factoring in SCADA, grid sensor, and grid state estimation data
  • Integrate real-time pricing data with customer systems, while leveraging data to facilitate timely customer notification

Epoch Solutions Group: The Partner that Helps Prepare Your Data for AI

Preparing your data to leverage the power and value of AI is a complex effort. That’s why leading electric and gas utilities partner with the industry specialists at Epoch Solutions Group.

We help utilities prepare for the AI transformation through our industry-leading technology solutions and unrivaled capabilities:

  • The EpochField map-first mobile workforce management platform empowers your utility to digitally transform, automate, and streamline field service operations. This single application improves all field workflows and facilitates geospatially enabled back-office scheduling, work type authoring, and work order creation. Available on premise or as a SaaS solution, it’s the foundation you need for AI-ready data—simplifying data integration while ensuring quality and fidelity.
  • The EpochSync Pro tool synchronizes data between Smallworld Version Managed Data Stores and Esri ArcGIS Enterprise Geodatabases—providing a flexible, scalable way to integrate data across multiple geospatial systems with consistency and reliability.
  • The Epoch UN Blueprint provides a structured process to speed and streamline your transition to the geospatially enabled Esri Utility Network, setting a foundation to implement AI technologies effectively across the operation.
  • With extensive expertise in geospatial software implementation, Epoch Solutions Group delivers valuable insights on managing and integrating the geospatial data that’s critical to utility-specific AI applications.
  • Our focus on the utility industry affords our team the knowledge and experience to offer tailored solutions that help prepare your data to leverage AI in utility operations.

Building the foundation to facilitate AI implementation is critical for electric and gas utilities that are ready to tackle the challenges of a rapidly changing industry and future-proof their operations. By leveraging Epoch Solutions Group’s deep industry expertise and purpose-built technology solutions, you can create an AI-ready data infrastructure, accelerate your AI transformation, and position your organization for long-term success.

Contact an Epoch Solutions Group sales consultant or visit our website to learn more.

James Street

James Street

Founder & CEO
Gradient Navy Teal Visibility Productivity

Preparing for AI Integration in Utility Operations

They need to unify data sources, ensure data quality, and develop scalable data governance and analytics strategies.

AI can predict asset failures, optimize grid loads, detect cyber threats, and improve demand forecasting and outage response.

AI relies on accurate, consistent, and integrated data—especially GIS and sensor data—to generate meaningful insights.

EpochField acts as a data foundation, digitizing and streamlining workflows while ensuring field data integrity and readiness for AI tools.

EpochSync Pro ensures consistent, synchronized GIS data across Smallworld and the Esri Utility Network, creating a unified, high-quality dataset that supports reliable AI analytics and smarter utility decision-making.

By investing in platforms that integrate with legacy systems, support real-time analytics, and maintain regulatory compliance.

Technology’s Vital Role in Navigating Utility Asset Management Regulations in Australia and New Zealand

Posted on by Ciara Tobin

Utilities across the globe face significant challenges as they work to maintain regulatory compliance and achieve the operational excellence required to provide safe, reliable power in a volatile world. In Australia and New Zealand, electric and gas utilities must comply with a wide range of regulations that impact asset management, while evolving to meet aggressive climate change goals. The right technology can help leading utilities achieve both objectives.

Utilities Face a Demanding Regulatory Landscape

A complex web of regulations that impact safety, operations, and environmental protection all greatly influence how utilities in Australia and New Zealand manage field assets.

  • The Australian Energy Regulator (AER) guidelines cover various operational issues that impact electric utility asset management—from network reliability, efficiency, and performance, to pricing, revenue, and consumer protection.
  • The New Zealand Electricity Authority Regulations serve a similar purpose, providing guidance on grid reliability standards, establishing protocols for outage reporting and management, requiring asset management plan disclosure, and establishing an Electric Industry Participation Code.
  • On the safety front, AS 5577 sets electricity network safety management system requirements designed to ensure the safe design, construction, commissioning, operation, maintenance, and decommissioning of utility networks. The standard spans a range of requirements, from maintaining assets to ensure network integrity to using proactive vegetation management to mitigate brushfire risk. Similarly, NZS 7901 provides guidance on safety management systems for electric and gas utilities in New Zealand, with the goal of protecting residents and their properties.
  • For gas utilities, AS/NZS 4645 aims to ensure gas distribution networks operate safely and reliably by providing a risk-based framework for network management and requirements that span the network’s lifecycle, including design, materials, construction, testing, and commissioning. AS 2885 sets safety standards specific to pipeline design, construction, inspection, testing, operation, and maintenance.
  • The New Zealand Gas (Safety and Measurement) Regulations 2010 focuses on the safety of gas distribution systems, gas at the point of supply to consumers, and gas installations, as well as odorization and pressure management.

Along with meeting Trans-Tasman utility standards, Australian and New Zealand energy regulations, and the requirements of the Regulatory Compliance Mark (RCM), utilities in these regions are evolving to attain climate change goals. With both the Australian and New Zealand governments setting a target of net zero emissions by 2050, utilities are transforming rapidly to ensure a smooth transition. Whether they’re undertaking renewable energy projects, implementing carbon capture initiatives, or supporting the demand for electric vehicle charging, they’re adapting their operations in ways that will demand more effective field asset management, better leak detection and repair approaches, and more sustainable pipeline management.

In addition to complying with these regulations, utilities in Australia and New Zealand are continually measuring their effectiveness against industry-standard reliability metrics to ensure optimal uptime and superior service. These metrics include the System Average Interruption Duration Index (SAIDI), which measures the number of hours an average customer experiences non-momentary power interruptions over the course of a year, and the System Average Interruption Frequency Index (SAIFI), which measures power interruption frequency.

Asset Management is Further Taxed in an Evolving Industry

Beyond complying with numerous regulatory requirements and meeting industry reliability standards, utilities in Australia and New Zealand are battling other obstacles that make asset lifecycle management more critical, yet more challenging.

  • Aging infrastructure creates financial and operational demands, including the need to invest in and prioritize asset maintenance and replacement and to deploy effective strategies that balance asset life extension with high performance.
  • Renewable energy demand is forcing utilities to modernize the grid to accommodate bidirectional power flows from clean energy sources, and to improve energy demand forecasting and load management.
  • Cybersecurity risks continue to grow as a smarter grid makes utilities more vulnerable to attack, requiring investments in better infrastructure protection, data privacy compliance approaches, and cyberattack response and reporting mechanisms.

A Digitized Field Service Management Platform Addresses These Challenges

As electric and gas utilities in Australia and New Zealand grapple with the difficulties of complying with stringent regulations governing safety, reliability, and environmental protection, improving field asset management becomes a must. A modern, map-first field service management platform can help utilities meet rigorous regulatory requirements while achieving the operational excellence it takes to thrive in an evolving environment.

The following asset management system capabilities greatly simplify the many operational tasks involved in maintaining compliance:  

  • Geospatial Asset Tracking. It takes accurate tracking and traceability to comply with mandated reporting requirements. A modern field workforce management solution with digital as-built capabilities enables utilities to gain real-time visibility into their assets network-wide, deliver the necessary attribute management documentation, and maintain a complete audit trail of historical asset information.
  • Real-time Data Synchronization. Accurate data is critical to demonstrating compliance, yet most utilities use multiple, disparate systems that complicate data management. The right asset management solution shares GIS and other data across multiple applications in real time, notifies operations staff of potential regulatory issues, and automates compliance reporting—improving efficiency while ensuring data integrity. Additionally, a data migration tool like EpochSync Pro enables utilities to overcome the hurdles of getting GIS data into the correct format, so they can leverage the benefits of GIS technology using platforms like the Esri ArcGIS Utility Network. EpochSync Pro seamlessly synchronizes data bidirectionally and accurately between Smallworld Version Managed Data Stores and Esri ArcGIS Enterprise Geodatabases.
  • Regulatory Updates and Guidance. A vendor that provides a modern asset management platform will monitor the landscape for regulatory changes and update the system as needed, relieving the burden from the utility’s staff. The vendor will also offer compliance best practices gleaned across many similar organizations.

While regulatory compliance is a chief objective for utilities in Australia and New Zealand, it’s equally important to leverage technology that positions the organization to evolve in response to new demands. Utilities are discovering that a modern field asset management platform can help them future-proof their operations, gain agility, and improve efficiency. Capabilities like the following are must-haves for utilities committed to these goals:

  • Mobile Functionality. Today’s mobile utility workforce needs robust, easy-to-use applications that streamline asset inspection, maintenance, and repair. A map-centric asset management system provides mobile apps and digital forms that speed and simplify tasks, with offline capabilities that ensure the solution is always accessible and the work continues uninterrupted.
  • Predictive Maintenance Analytics. A digitized asset management system helps keep utilities operating reliably by using advanced analytics to predict asset failures, optimize maintenance, and inform strategies for reducing risk.
  • Features that Improve Grid Resilience and Reliability. With climate-related risks on the rise, utilities need a field service management platform that improves infrastructure reliability and resilience in the face of frequent and severe storms, droughts, and other extreme weather. A solution that integrates distributed energy resources, enhances outage management, and speeds outage response is invaluable in this environment.

EpochField: The Solution of Choice for Utilities in Australia and New Zealand

As electric and gas utilities in Australia and New Zealand grapple with complex regulations, stringent climate change mandates, and numerous operational challenges, they recognize that the right technology will position them to meet the demands effectively. Many are finding the solution in EpochField.

EpochField is a map-centric, geospatial-based platform that provides the robust capabilities a utility needs to stay compliant and resilient, deliver power reliably and safely, and meet the growing demand for sustainable power. This scalable, configurable solution provides real-time asset visibility, streamlines field operations, simplifies data management, and improves staff efficiency, while making it easier to maintain compliance amidst a complicated regulatory landscape.

EpochField is the flagship product of Epoch Solutions Group, dedicated to equipping utilities to achieve operational excellence, sustainable growth, and regulatory compliance. We become a true partner to your business, combining our deep utility industry expertise with an innovative, purpose-built solution that meets the demands of electric and gas utilities.

When you choose EpochField, you gain both a solution and a partner that will help your utility meet today’s regulatory and operational challenges and keep you agile and prepared to tackle whatever tomorrow brings.

Contact an Epoch sales consultant to learn how our field service management solution can help your utility maintain compliance and achieve operational excellence. Or visit our Utility Operations Resource Center for insights and resources from the utility experts at Epoch Solutions Group.

Mike Mitchell

Mike Mitchell

Vice President of Customer Success
Gradient Navy Teal Work Order Management

Australia and New Zealand Regulations

Standards like AS 5577, AS/NZS 4645, and NZS 7901 define safety, reliability, and environmental protocols for field operations.

A modern field management platform like EpochField supports both by improving visibility, predictive maintenance, and streamlined documentation.

GIS-integrated workforce platforms help schedule inspections, respond faster, and monitor real-time asset conditions to reduce outages.

It enables proactive maintenance, mobile inspections, and regulatory reporting—all essential for net-zero emissions goals.

It ensures accurate reporting and operational awareness, allowing utilities to act quickly and align with evolving safety rules.

How Mobile Workforce Management Will Help Your Utility Manage Weather-Related Incidents

Posted on by Ciara Tobin

Extreme weather is wreaking havoc on power generation and transmission, making it difficult for utilities to supply energy reliably, efficiently, and cost-effectively. Amidst this escalating risk, leading utilities have discovered that digitized mobile workforce management can help them plan and respond to weather events by improving efficiency, optimizing resource allocation, speeding response times, and increasing resilience.

Turbulent Weather Takes a Toll

More frequent severe weather events have become the norm in the US, with the effects of climate change growing more apparent.

Hurricanes and tropical storms are becoming more intense: Witness the billions of dollars in damage caused by Hurricanes Helene and Milton, or the fact that Hurricane Beryl knocked out power to three million people in Texas, leaving some without power for weeks. Excessive rainfall regularly causes devastating flooding, record-breaking heat waves stress the grid while endangering lives, and wildfires are happening in many more areas, fueled by drought or near-drought conditions. Meanwhile deep freezes are touching regions known for moderate climates, leaving downed power lines and disrupted natural gas supplies in their wake. In a Utility Dive article, the North American Electric Reliability Corp. expressed concerns about maintaining the natural gas supplies needed to address extreme winter weather.

These realities present significant financial and operational challenges for utilities, making infrastructure more vulnerable to damage and outages that are costly to respond to and recover from. As a McKinsey & Companyreport noted, the utility infrastructure that dates back decades was designed to withstand historical weather conditions, which bear little resemblance to today’s weather patterns. Making matters worse, utilities that require access to water for their operations may strategically place facilities near the coast, where they are now more susceptible to frequent coastal storms.

As a result, many utilities are grappling with higher costs on two fronts: the increased expense of repairing field assets destroyed by storms, and the need to upgrade the grid to make it more resilient to such events. Coupled with the potential for significant lost revenue due to unplanned downtime, these rising expenses can lead to utility bankruptcies; at a minimum, they threaten energy delivery and service reliability. Extreme weather also presents greater operational obstacles, as it’s difficult to maintain reliable power during demand spikes caused by extended periods of excessive heat or cold.

Exacerbating the problem is a labor shortage that makes it tough to find skilled field workers, especially as the aging workforce retires. Field employees account for about half of utility workers, according to the Boston Consulting Group, and they’re central to a utility’s ability to prepare for and respond to severe weather.

In the face of these challenges, utilities must ensure the reliability and resilience of their services while managing the rising costs associated with infrastructure damage and operational disruptions. Many are turning to mobile workforce management solutions to address this dilemma.

Contact an Epoch Sales Consultant today ⟶

The Value of a Mobile Workforce Management Solution

A digitized approach to mobile workforce management can greatly improve a utility’s ability to prepare and respond to today’s frequent, severe weather events and the related outages and damage. By choosing a best-in-class mobile workforce management solution, utilities can enhance weather resilience in several important ways:

  • Better efficiency. A digitized workforce management solution makes it easier to optimize field worker scheduling, dispatching, and routing during weather-related emergencies, reduces the associated travel time, and increases the number of tasks completed per person, per day. It also facilitates the optimal allocation of finite field resources in response to storms. Boston Consulting Group estimates that standardized, optimized workforce management can increase worker availability by 50% and reduce time needed to completed routine jobs by 25%.
  • Improved safety. A modern workforce management solution allows utilities to share vital information with field workers in real time, ensuring they have good situational awareness during emergencies to stay safer on the job. By providing a more accurate picture of the digital as-built environment, these solutions also support better tracking and traceability for utilities, improving safety during emergencies.
  • Enhanced communication. A workforce management platform facilities effective communication by providing real-time data for utility field workers during extreme weather, helping them complete tasks efficiently and restore power faster. When a catastrophic storm requires bringing in mutual assistance crews, the right solution makes it easier to onboard and manage these temporary field workers.
  • Streamlined data collection and dissemination. A workforce management solution that incorporates a robust mobile app is especially valuable, enabling workers to access and upload critical data right from the field.
  • More informed decision-making. Through real-time data and analytics, a modern workforce management solution enables utilities to predict potential weather-related outages with greater certainty, so they can take proactive action. Real-time data also improves the field asset damage assessment process, leading to better decisions about repair prioritization.
  • Reduced costs. By mitigating the need for repeat trips and the associated administrative work, a mobile workforce management solution can lower the cost of responding to extreme weather events. And since it alerts the operations staff to the need for proactive maintenance based on predictive analytics, it can improve maintenance work scheduling and avoid costly unplanned downtime.

Other Strategies for Improving Weather Resilience

In addition to the measurable benefits of a digitized workforce management solution, several other strategies can help ensure reliable power in the face of escalating weather-related risks. Adapting your operations to withstand climate change is a must for any utility committed to protecting vulnerable infrastructure from extreme weather and improving grid resilience.

For example, many utilities are developing microgrids that decentralize power generation by creating resources that can function separate from the centralized grid, making any single source less vulnerable to weather-related failure. Leading utilities are also adding advanced battery storage systems that improve the backup power capacity needed during outages caused by weather or other problems, mitigating the effects and improving service.

A variety of other strategies can improve the grid’s ability to endure the risk of frequent severe weather. Replacing wood transmission and distribution poles with those made of storm-resistant materials like steel or concrete, elevating infrastructure components, building flood walls, and moving power lines underground can reduce the grid’s susceptibility to weather-related damage or failure. 

The digitization of mobile workforce management has emerged as a critical strategy to help utilities navigate extreme weather challenges. As more utilities focus on climate change adaptation, many are choosing EpochField: the modern workforce management solution that digitally transforms, automates, and streamlines field service operations. By leveraging a data-driven, digitized workforce management solution like EpochField, utilities can enhance operational efficiency, improve response times, achieve optimal resource allocation, and deliver power reliably to customers in the face of climate change-fueled weather events. 

Contact an Epoch sales consultant to learn how our mobile workforce management solution can help your utility overcome the challenges of extreme weather. Or visit our Utility Operations Resource Center for valuable insights and resources from the utility experts at Epoch Solutions Group.

Mike Mitchell

Mike Mitchell

Vice President of Customer Success
Gradient Navy Teal Field Workforce Management

Weather Preparedness and Mobile Workforce Management

By digitizing workforce management, utilities can optimize routing, improve communication, and complete more storm repairs, faster.

Mobile workforce platforms provide real-time data access, offline capabilities, and crew tracking, making field operations safer, faster, and more efficient.

EpochField enhances scheduling, improves situational awareness, and provides a centralized dashboard to monitor tasks and allocate resources.

Legacy systems can’t keep up with the speed and scale of modern emergencies—mobile solutions ensure agility and accuracy in the field.

Utilities are also implementing microgrids, resilient infrastructure upgrades, and smart battery systems alongside mobile software.

Streamlining Utility Infrastructure: The Rise and Importance of Digital As-Built Systems

Posted on by Ciara Tobin

The digital transformation of the utility industry is progressing rapidly, driven by escalating energy demand and the need to modernize the grid for greater capacity, reliability, and resilience. This evolution is touching every aspect of a utility’s organization, including field operations.

As utilities strive to provide field crews with accurate, real-time data about assets and infrastructure, digital as-built solutions are becoming a vital component of their technology ecosystems. And solutions like the EpochField map-first workforce management platform are leading the way in delivering the digital as-built capabilities that premier utilities need to thrive.

What’s Driving the Need for Digital As-Built Solutions?

A utility’s as-built environment can differ significantly from the design documents as changes occur during and after construction. Utilities traditionally attempted to update as-built records manually—continually redlining paper-based construction packets and distributing new versions. Even after investing in geospatial information systems (GIS), many utilities have continued to use a manual workflow that creates mapping backlogs and stretches already-thin staffs. It’s a slow, laborious, inefficient process that inevitably yields inaccurate information.  

Yet, to do their jobs effectively, field crews need to know the exact location, condition, and history of the assets they inspect, maintain, and repair. From pipelines and electrical lines to transformers and water mains, high fidelity asset data is a must. Without it, the risks to the organization are significant: Slow response to outages, maintenance work backlogs, inefficient resource use, and low customer satisfaction.

This reality is encouraging leading utilities to adopt digital as-built solutions, generating a map-based, dynamic, digital representation of the utility’s infrastructure and other field assets as they exist today.

A digitized as-built record is much more than an electronic version of a paper document, as digitized data is transformed in ways that create tremendous value. Data is collected in real time where the work is occurring, so it’s accurate and reliable. The as-built record is comprehensive, providing critical context by combining documents, GIS data, photos, and other details on both existing and newly installed assets. And since the digital as-built system is typically cloud-based, data is readily accessible, free of siloed legacy system constraints.

Digital As-Built Solutions Transform Field Operations

For field technicians, the difference between paper and digital as-builts is substantial. Manual records don’t provide the spatial intelligence they need to quickly locate assets, and inaccurate or incomplete records leave gaps that hinder their work. It’s especially problematic when time is of the essence, such as during power restoration activities. In contrast, digital as-builts provide field crews with timely, accurate information about the current state of the utility’s infrastructure, so they can locate assets faster and approach their work with reliable data.

By implementing digital as-built solutions, utilities can manage field assets from a position of greater knowledge, equipping field technicians to perform their work efficiently, effectively, and safely. A best-in-class digital as-built solution transforms field operations by delivering six key benefits:

  • Real-time Data. Field workers are more productive when they have instant access to real-time asset information, including visualizations like GIS-based maps. Digital as-built systems empower them to make faster, more informed decisions when performing maintenance and making repairs.
  • Better Accuracy. Digital as-built solutions eliminate manual data entry and the resulting errors. Field workers can approach each task with confidence, knowing they have an accurate, up-to-date representation of the field infrastructure.
  • Improved Safety. Inaccurate information about their environment can place field workers in harm’s way. A digital as-built system reduces risk by ensuring field workers are fully informed of hazards, changes, safety protocols, and other essential information.
  • Faster Response. Digital as-built systems improve collaboration and information sharing among field workers, engineers, and office staff, enabling them to respond more quickly to an outage or other emergency and coordinate effectively on large, complex projects.
  • Cost Savings. By eliminating repetitive manual tasks and speeding the process of updating as-built records, a digital solution reduces field operation labor costs.

Digital As-Built Systems Improve Tracking and Traceability

Utilities must be able to track and trace every asset from the time it’s installed through its operational life and eventual decommissioning, including its movement, condition, upgrade, and maintenance. Proper tracking and tracing is integral to effective asset management—both reactive and proactive—and it’s vital for maintaining regulatory compliance.

Digital as-built systems make tracking and traceability significantly easier by providing better visibility into every asset throughout its lifecycle, noting every change made over time.

  • When assets are affected by outages and other events, digital as-builts arm field crews with the historical information needed to speed restoration efforts and provide responsive customer service.
  • When traceable data is paired with advanced analytics, utilities gain data-driven insights that enable teams to make informed decisions to improve asset management.
  • When utilities need to demonstrate tracking and traceability for compliance purposes, digital as-built systems provide easy access to detailed, fully auditable records of all field activities.

As technology continues to advance, digital as-built capabilities will evolve and further improve. Generative AI is likely to have a major impact, especially when it comes to making massive data sets understandable and usable. With high fidelity data becoming even more integral to utility field operations, utilities will look to their vendors to incorporate AI and machine learning to empower field crews and office-based staff to make better data-driven decisions.

EpochField: The Complete Digital As-Built Solution for Field Operations

Today’s utilities can’t afford to struggle with outdated asset data that reduces field crew efficiency and jeopardizes their safety. That’s why many are implementing the EpochField map-first workforce management system—an industry-specific solution purpose-built to address the evolving challenges of a dynamic utility industry.

EpochField transforms as-built documentation for utility field workers, streamlining operations, improving efficiency, and enhancing customer service. This digital as-built solution delivers the spatial intelligence that field crews need and seamlessly integrates with legacy utility solutions and other enterprise applications, performing real-time updates that ensure high fidelity data. It enables the organization to continuously monitor assets and infrastructure, providing the tracking and traceability capabilities that are essential to effective asset management and regulatory compliance.  And it’s easily configurable and scalable to meet the needs of any sized utility, from small-scale to large infrastructure networks. 

Contact an Epoch Solutions Group sales consultant or visit EpochField to learn more.

James Street

James Street

Founder & CEO

As built conditions often diverge from original design documents over time; for example, manual record updates create mapping backlogs, inaccurate data, and limit field crew effectiveness. A digital as-built system ensures accurate, up-to-date asset locations and condition data.

A digital as-built system replaces paper-based workflows with real-time, map-based asset data, enabling utility crews to locate infrastructure quickly, reducing delays, and improving productivity and safety.

Digital as-built records combine GIS data, photos, documents, asset history, and location metadata, giving a comprehensive, spatially accurate view of infrastructure as it exists today.

With digital as-built systems, utilities gain real-time data access, higher accuracy, faster response during outages or maintenance, improved safety for crews, and long-term cost savings from reduced manual rework.

A map-first platform like EpochField embeds as-built updates into utility field workflows, ensuring as-built data stays current and accessible to all relevant personnel.